Job Description
Job Description
We are looking for a detail-oriented and customer-focused Collections Specialist to join our team in Fremont, Ohio. In this contract position, you will play a pivotal role in managing accounts receivable and ensuring timely collections while fostering positive relationships with clients and students. This role is ideal for someone who thrives in a fast-paced environment and has a passion for problem-solving and customer service.
Responsibilities:
• Monitor and manage accounts receivable to ensure timely collection of outstanding balances.
• Communicate with students and clients to address payment issues, establish payment plans, and resolve account discrepancies.
• Develop and implement a clear communication strategy for collections processes.
• Provide in-person support, offering guidance and assistance with payment plans and account adjustments.
• Collaborate with internal teams to ensure accurate billing and account records.
• Escalate unresolved accounts to the Attorney General’s office when necessary, following established procedures.
• Maintain consistency in collections processes and ensure compliance with organizational policies.
• Offer patience and understanding when working with younger individuals, fostering a supportive and customer-focused approach.
• Proven experience in collections, accounts receivable, or a related field.
• Strong customer service skills with the ability to handle sensitive situations professionally.
• Exceptional communication and interpersonal skills, with the ability to explain financial matters clearly.
• Strong organizational skills and attention to detail.
• Ability to work onsite Monday through Friday, 8:00 AM to 5 PM, in Fremont, Ohio.
• Bachelor’s degree preferred, but candidates with relevant experience or an Associate’s degree will be considered.