Manager - Commercial Enrollment (US Healthcare Payer)

Job Description

Manager – Commercial Enrollment (US Healthcare Payer)

Job Summary

The Manager – Commercial Enrollment is responsible for leading large operational teams supporting commercial health insurance member enrollment. This role ensures service excellence, operational efficiency, compliance, and effective people management in a fast-paced US healthcare payer environment.

Key Responsibilities

• Lead and manage end-to-end commercial member enrollment operations
• Manage and mentor large teams (60+ employees) including team leads
• Ensure accuracy, timeliness, and compliance in enrollment processing
• Handle 1st and 2nd level escalations, including complex member and client issues
• Drive process improvements, productivity, and quality initiatives
• Collaborate with cross-functional teams and senior stakeholders
• Analyze operational metrics and implement corrective actions
• Lead change management initiatives in a rapidly evolving environment

Required Experience & Skills

• 8–10 years of experience in US healthcare payer operations
• Strong expertise in commercial member enrollment
• 5–7 years in people management roles (Senior Team Lead / Manager)
• Proven experience managing large teams (60+ staff)
• Strong analytical, problem-solving, and decision-making abilities
• Excellent communication and interpersonal skills
• Advanced proficiency in MS Excel, Word, and PowerPoint
• Strong organizational, time management, and multitasking skills

Pay and Benefits Pay Range Minimum: $80,000 annual

Pay Range Maximum: $100,000 annual

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role may be eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance