Job Description
Job DescriptionSalary: $175,000 - $200,000 DOE
About Us
Little Sleepies is one of the fastest growing companies in America, according to Inc. Magazine (#1 in retail)! We make days and nights easier with super-soft yet impressively durable, thoughtfully designed products that families love. Featuring prints kids are obsessed with and fabrics parents trust, every piece is made to feel good, fit right, and get worn on repeat. We're rooted in innovation and driven by care, with our signature fabrics, Lunaluxe and Soluxe, custom-developed to support the way kids move, sleep, and grow because comfort isn't just how it feels, it's how it's made. Driven by creativity, passion, and the desire to do something extraordinary, we strive to bring joy and comfort to families around the world. We're excited to be doing this, and we hope you will be too. If our mission resonates, we would love to hear from you!
Location:
Hybrid, with three days minimum out of our brand new, state of the art headquarters in Los Angeles, CA. Role requires up to 50% travel.
Visa Sponsorship:
This position is not eligible for Visa sponsorship.
About the Role:
Little Sleepies is seeking a seasoned Retail Director with a deep background in retail management to launch and scale our retail store presence. In this role, you will set the standard for our in-store experience, blending strategic vision with hands-on leadership. This is a unique opportunity to build the first Little Sleepies store and create a memorable and replicable model for future locations. Were looking for a retail expert with significant store-level and multi-site management experience, who has also worked cross-functionally at headquarters to drive growth. Join us in creating something truly special for families and customers across our community and beyond.
What youll do:
Store Teams and Customer Experience
- Leadership & Development: Build, inspire, and lead an exceptional store team that delivers a memorable customer experience.
- Service Model & Training: Design service standards and training to ensure consistent, high-quality customer interactions.
- Business Planning & KPIs: Develop sales targets, customer service goals, and KPIs, ensuring teams are aligned and performance-driven.
- Customer Engagement: Implement strategies that create community connections and build long-term loyalty.
Operations and Process Development
- Operational Excellence: Establish SOPs to streamline store operations and enhance the customer experience.
- New Store Openings: Lead the planning and execution of store launches, overseeing recruitment, merchandising, and inventory planning.
- Systems & Processes: Develop retail-specific systems for inventory management, reporting, and daily operations.
- Inventory Management: Support inventory strategies, working with senior leadership, demand planning and allocation to ensure optimal stock levels.
- Liaison: Serve as the nexus between Little Sleepies HQ and Store Teams
Real Estate & Site Selection Support
- Site Selection: Partner with brokers to identify prime retail locations that fit the Little Sleepies brand and customer profile.
- Lease Negotiation: Lead lease negotiations, securing favorable terms while balancing cost-effectiveness with location value.
- Business Case Development: Create detailed business cases for new stores, including P&L, ROI, and payback analyses.
Store Design & Maintenance
- Store Concept Development: Work with design and construction teams to create a store concept that represents the Little Sleepies brand and customer experience.
- Vendor Management: Manage relationships with contractors, architects, and suppliers, ensuring quality and efficiency.
- Project Oversight: Oversee budgets and timelines, ensuring stores are built on time and within budget.
- Facilities Management: Oversee the facilities and maintenance of all stores, partner with local teams and vendors to ensure repairs, improvements, and installations take place accurately and in a timely manner.
Visual Merchandising
- Product Flow & Layouts: Partner with merchandising to optimize product flows and displays that drive engagement and conversion.
- POS Materials: Direct the development of permanent and seasonal POS materials aligned with brand standards.
- Process Efficiency: Identify and empower team members to act on revenue driving, process improvement, and cost-saving opportunities.
Retail Marketing
- Omni-Channel Activation: Partner with marketing to create in-store activation programs that integrate with our online presence.
- Local Store Marketing: Implement local marketing initiatives that resonate with the community and support store traffic goals.
What youll bring to the team:
- Minimum 10 years of direct retail experience, with a background in store-level leadership, progressing to multi-site management.
- Extensive experience in (a) Store Leadership and Customer Experience, and (b) Operations, with a track record in multi-site management and cross-functional collaboration.
- Ideally familiar with the LA retail market, including site selection and customer demographics.
- Understanding of compliance with brand standards and guidelines for customer service, store design, and overall customer experience.
- Proven experience working with People, Merchandising, Demand Planning/Allocation, Marketing, and Finance teams at HQ.
- Based in LA, with 50% travel to support store openings, team development, and operational oversight.
- Proficient in retail management systems, inventory tools, and business case analysis.
- Strong people leader with the ability to recruit, develop, and manage high-performing teams.
- Committed to making the first store a flagship model for future growth; passionate about creating a scalable retail experience.
What were excited to offer you:
- Ability to work cross functionally with a fast-growing team, with smile-sparking products that turn everyday moments into magical memories
- A supportive environment that fosters and encourages new ideas and innovation
- The opportunity to stock your drawers with Little Sleepies! Free pajamas & Play product when you join (and every year on your work anniversary!) and a generous employee discount all year long to keep you cozy
Benefits:
- Health, dental, and vision insurance
- Paid time off, vacation
- Sick days
- Paid holidays
- Short and long-term disability
- Life insurance
- 401(k)
- Employee Assistance Program
- Flexible Spending Accounts
- Home office stipend
- Internet stipend
- Company discount
- Team building activities
- Company-issued computer
Little Sleepies is an equal-opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.