Job Description
Job Description
Join Rosedale Bank and Be a Part of OUR STORY
At Rosedale Bank, we pride ourselves on being a true community bank. With a rich 118-year history, over $1 billion in assets, 13 retail branch locations across Maryland, and a team of approximately 150 dedicated employees, we are committed to making a difference-for our customers, our communities, and our people.
We believe what sets us apart is our strong commitment to our employees, with a focus on engagement, recognition, work/life balance, growth and development, personal connections, and delivering an exceptional personal-touch customer experience.
About the Job
We are seeking an experienced, people-focused Branch Manager to lead day-to-day branch operations, inspire a high-performing team, and deliver an exceptional customer experience. This role promotes our relationship sales culture, ensures regulatory and operational compliance, and builds strong connections with customers and the community while modeling professionalism, teamwork, and accountability.
All duties are performed in alignment with our core values: Respect, Partnership, Integrity, Community, and Excellence.
What You'll Do:
- Lead, coach, and develop branch staff, including training and preparing the Assistant Branch Manager for future leadership.
- Drive outstanding, personalized customer service and deepen client relationships.
- Oversee branch operations, security, audits, and compliance with all banking regulations.
- Promote and execute the Bank's relationship sales culture by acquiring new customers, deepening existing relationships, and coaching staff on effective needs-based conversations, ensuring quarterly branch referral goals are met.
- Serve as the branch product and relationship expert, ensuring staff maintains strong knowledge of all bank products, services, and digital banking tools.
- Maintain an active and visible branch presence with customers and employees in the lobby, platform, and teller line.
- Represent the bank within the community and model professionalism, teamwork, and integrity.
- Foster a positive, collaborative, and accountable team environment aligned with the Bank's core values.
This list of essential functions is not necessarily exhaustive and may be supplemented, or otherwise revised by the employer, at its sole discretion.
What You Bring:
- High school diploma or equivalent required; college coursework preferred.
- Minimum of 5 years of retail banking experience, including at least 3 years of successful branch or team management experience.
- Demonstrated ability to lead, coach, and develop employees to achieve sales, service, and operational goals.
- Strong customer relationship, communication (verbal and written), and problem-solving skills.
- Proven ability to market banking products and services and identify opportunities to deepen customer relationships.
- Solid understanding of branch operations, account ownership, FDIC insurance, and applicable banking regulations.
- Proficiency with computers, office software, and banking systems; ability to multitask and manage competing priorities.
- Flexible to work evenings, weekends, and at other branch locations as business needs require.
WORKING CONDITIONS
- Ability to sit, stand, move about the office, and use a computer workstation for extended periods
- Frequent use of computer and standard office equipment
- Bending required to access the coin vault, ATM and night drop
- Ability to work at other branch locations based on business need and a schedule that includes evenings, weekends, and flexibility during the week
Why Rosedale Bank:
- Relationship‑focused, community‑driven banking rooted in strong values.
- Empowered leaders who coach, develop, and inspire teams.
- Meaningful impact with customers and the local community.
- Collaborative culture that supports leadership growth.
Ready to build meaningful relationships and grow your career in community banking?
Apply today to become our next Branch Manager and help us deliver the personal touch that defines Rosedale Bank.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, religion, sex or gender (including pregnancy), age, marital status, disability, national origin, veteran status, sexual orientation, gender identity, genetic information or any other protected class.