Job Description
Job Description
Job Title: Customer Service Representative
Job Summary:
We are seeking a friendly, reliable Customer Service Representative to handle incoming phone calls and assist customers with their questions, concerns, and service needs. The ideal candidate is a good communicator, patient, and committed to providing a positive customer experience.
Key Responsibilities:
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Answer incoming phone calls in a professional and courteous manner
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Assist customers with questions about products, services, or accounts
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Resolve customer issues or complaints efficiently and calmly
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Provide accurate information and follow company procedures
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Document customer interactions and update records as needed
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Escalate complex issues to the appropriate team when necessary
Qualifications:
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Strong verbal communication and listening skills
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Ability to remain calm and helpful under pressure
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Basic computer skills and ability to navigate systems
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Reliable, friendly, and punctual
Work Environment:
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Office environment
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Regular interaction with customers via phone
Schedule:
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Full-time
What We Offer:
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Training and ongoing support
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Competitive pay (based on experience)
This role is ideal for someone who enjoys helping others and can create a positive experience for every customer interaction.
Company DescriptionFamily owned distributor of cleaning supplies and equipment throughout since 1978.
Company Description
Family owned distributor of cleaning supplies and equipment throughout since 1978.