Job Description
Job DescriptionDescription:
Signature Products Group® ( www.spgcompany.com ) is an industry leader in the design, development, manufacture and distribution of licensed products for some of the best brands in the world. At the heart of every great brand there is an opportunity to bring focus to new product categories. We bring our passion, dedication, and capabilities to every project by helping our brand partners realize their potential in product categories and distribution where we are experts.
The Account Development Coordinator provides support for SPG’s inside sales efforts. The successful candidate for this role will be initiative-taking with an ability to multi-task and provide excellent sales support and customer service. This role is critical to ‘house’ accounts, requiring an individual who is a disciplined, organized, self-starter with acute attention to detail and strong analytical capabilities.
Responsibilities
Sales
- Work closely with the Regional Account Managers to organize sales strategies and presentations.
- Utilize data management systems.
- Create reports and track information using Excel spreadsheets.
- Provide clerical support to sales team members
Customer Support
- Develop and maintain excellent customer relationships.
- Maintain and manage customer accounts - serve as primary contact for house accounts.
- Collaborate with other departments to resolve issues.
- Provide information related to product availability, lead time, and stock status.
- Recommend alternate products based on cost, availability, and specifications.
- Answer high call volume – take phone and web-based orders, respond to customer requests promptly and with accuracy.
- Manage sales lifecycle – first contact through product delivery
- Provide excellent customer service via multiple channels, including email, phone, travel for customer visits and trade shows.
Requirements:
Qualifications and Experience:
- Excellent organizational abilities with a keen eye to detail, providing optimal customer service experience.
- Driven, initiative-taker with ambition and desire to seek opportunities and meet goals.
- Ability to locate and manage sensitive and confidential information in accordance with company policies and practices.
- Capacity and confidence to represent themselves and the company in a professional manner during diverse business situations.
- Capacity to execute timely assignments with accuracy, effectively multi-tasking on concurrent projects.
- Strong troubleshooting, analytical, and problem-solving abilities
- Must be able to work well independently and as part of a team.
- Excellent verbal and written communication skills
- Proficiency in MS Office products
- Prior experience in a customer service role
- Strong retail experience (preferred)
- Experience with CRM and TMS software (preferred)
Signature Products Group offers a competitive compensation package that includes medical, vision, dental, STD/LTD, Life insurance, 401k, and paid holidays. We also offer flexible PTO, a canine friendly workplace, onsite gym, special events and continuous learning opportunities.
Benefits:
- 401(k) program and company match
- Health, dental, and vision insurance
- Health savings account
- Employee assistance program
- Basic life and AD&D insurance
Supplemental Pay:
- Bonus pay plan