Job Description
Job Description
Location: Washington, DC
Work Arrangement: Onsite
Duration:12-month contract, with possible extension
W-2 or 1099
No C2C, visa transfers, or sponsorship
The DNA Group is seeking a Senior Business Analyst to support our client's modernization efforts, public safety technologies, and mission-critical systems. The Senior Business Analyst will lead enterprise requirements development, process redesign, and IT initiatives supporting 911/311 operations. The role works closely with technical teams, operational stakeholders, and partner agencies to deliver technology enhancements, workflow improvements, and systems modernization.
Overview Requirements:
- Formulate and define system scope and objectives based on business and user needs supporting 911/311 operations and core IT environments.
- Lead enterprise-level requirements development sessions, gathering detailed business and functional requirements.
- Analyze existing workflows, processes, and system configurations to identify improvement opportunities and modernization needs.
- Translate business and operational requirements into clear, actionable technical specifications for OUC-IT teams.
- Support OUC-IT modernization initiatives, public-safety technologies, and mission-critical systems across multiple platforms.
- Collaborate with technical teams, operational stakeholders, and partner agencies to ensure alignment between operational needs and technical solutions.
- Develop business process models, use cases, workflow diagrams, and supporting documentation for system design and decision-making.
- Evaluate system capabilities, performance data, and user feedback to recommend system enhancements or process modifications.
- Support testing activities including test plan development, test case creation, user acceptance testing, and issue tracking.
- Support change management activities including training documentation, stakeholder communications, and workflow transition support.
- Assist in developing standardized tools, templates, documentation frameworks, and reporting dashboards.
- Conduct impact assessments related to system changes affecting users, processes, and integrated systems.
- Support data validation, data mapping, and data quality reviews across platforms.
- Prepare reports, presentations, and recommendations for leadership based on analysis and project outcomes.
- Provide senior-level consultation across all phases of systems analysis and IT initiatives.
Minimum Qualifications:
- Bachelor’s degree in IT or a related field, or equivalent professional experience; or a current Project Management Professional (PMP) Certification.
- 11–15 years of experience as a Business Analyst supporting enterprise IT initiatives.
- Extensive experience supporting systems modernization and mission-critical environments.
- Strong experience leading requirements development and process analysis initiatives.
- Experience supporting public-safety technologies, including 911/311 operations.
- Strong analytical, documentation, and problem-solving skills.
- Excellent communication skills with the ability to collaborate across technical and operational teams.
Required Experience:
- Software Development Lifecycle (SDLC) — 11 Years (Required)
- Business systems analysis or IT project support — 11 Years (Required)
- Workflow analysis and enterprise process improvement — 11 Years (Required)
- Requirement gathering and documentation — 11 Years (Required)
- Bachelor’s degree in IT or related field or equivalent experience — 11 Years (Required)
- Workflow and process-mapping tools (Visio, etc) — 11 Years (Required)
- Use case development and process modeling — 11 Years (Required)
- Multistakeholder coordination experience — 11 Years (Required)
- Testing and UAT support — 11 Years (Required)
- Data validation, mapping, and quality review — 11 Years (Required)
- Experience with public safety or high-availability systems — (Desired)
- Change management support — 11 Years (Required)
- Reporting, dashboard creation, and presentations — 11 Years (Required)
This Job Is Ideal for Someone Who Is:
- Experienced working within the Software Development Lifecycle (SDLC)
- Skilled in business systems analysis and IT project support
- Strong in requirements elicitation, documentation, and traceability
- Proficient in workflow analysis and process modeling
- Experienced supporting testing, UAT, and data validation activities
- Effective coordinating with multiple stakeholders and technical teams
- Comfortable translating business requirements into technical artifacts
- Detail-oriented, methodical, and process-driven