Job Description
Job Description
Join Our REAL Food Mission!
FOH Lead | Location: Salt Lake City, UT 84104
Hourly Pay: $20 per hour| Full-Time
Schedule: Monday-Friday, 6:00 AM-2:30 PM
Job Summary
The FOH (Front of House) Lead serves as a key representative of the Café experience—supporting the Food Service Director in maintaining a welcoming, organized, and guest‑focused front‑of‑house environment. This role blends customer‑facing leadership with hands‑on operational support, assisting with daily Café upkeep, managing storeroom ordering, and stepping onto the line during service as needed. The FOH Lead ensures smooth service flow, supports team members across stations, and upholds Thomas Cuisine’s REAL Food hospitality standards through exceptional customer service, attention to detail, and a strong working knowledge of food service operations.
What You'll Do
- Deliver outstanding customer service and foster a welcoming environment.
- Supervise FOH staff and report issues to the Food Service Director.
- Handle guest complaints promptly and professionally.
- Ensure all opening and closing duties are completed and cleanliness is maintained.
- Maintain inventory levels for FOH products including drinks, coffee, chips, and snacks.
- Support station cooks during busy times and assign tasks during slower periods.
- Train and assist new employees to ensure smooth onboarding.
- Assist with catering operations and grab-and-go services as needed.
- Place weekly orders for Pepsi, Coke, coffee, custodial supplies, and chemicals.
- Coordinate specialty bread and pastry orders with kitchen staff for catering.
- Cover FOH stations and assist during prep and meal services.
- Ensure FOH staff take lunch breaks and provide coverage when necessary.
- Manage call-offs and shift coverage, reporting illness and symptoms to the Food Service Director.
- Complete weekly grab-and-go list and track waste.
- Collaborate with Chefs and Food Service Director on FOH-related projects.
What You Will Bring
- High school diploma or equivalent; additional education or certification in hospitality management or food service preferred
- Proven leadership or supervisory experience in a café or restaurant setting
- Proficiency in POS systems and cash handling
- Proficiency in inventory control and cost management
- Familiarity with local health codes
- Thorough knowledge of food safety standards and regulations
- Knowledge of café-specific operational standards (e.g., cleanliness, food prep safety)
- Strong computer skills
- Strong understanding of finances
- Solid interpersonal skills
- ServSafe® Certification and State Food Handlers Card
- Ability to stand for extended periods and lift moderate weights (typically up to 25 lbs)
Physical and Sensory Requirements
- This job involves regular exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Employees must have the physical stamina to stand for long periods, lift trays, and perform repetitive tasks. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may occur. Reasonable accommodations are available for individuals with disabilities.
At Thomas Cuisine, our people are purposeful. They care about food and quality and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish but also contribute significantly to the satisfaction and well-being of our healthcare community.
What We Offer!
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Life/Work Integration
- Paid Bereavement Leave
- Paid Parental Leave
- Paid Baby Bonding Leave
- Paid Elder Care Leave
- Paid Time Off (Accrued)
- Holiday Premium Pay
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Health & Wellness
- 3 Medical Plans (Blue Cross)
- Prescription, Dental, and Vision Coverage
- Reimbursed Wellness Massages (Portion of cost)
- Voluntary HSA with Company Match
- Voluntary FSA
- Free Employee Assistance Program (Behavioral Health Support)
- Access to Wellness Initiatives (Fitness Memberships, etc.)
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Financial Wellness
- 401(k) Retirement Plan with Company Match
- Company-Paid Basic Life Insurance
- Company-Paid Accidental Death & Dismemberment (AD&D) Policy
- Voluntary Short-Term Disability
- Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D
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Plus
- A supportive, collaborative work environment
- Opportunities for growth
Who We Are
Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish, but also contribute significantly to the satisfaction and well-being of our growing community.
Our commitment to you
At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.
REAL Food | Genuine Service | Enduring Relationships