Job Description
Job Description
Coffee Bar Supervisor
Position Purpose: The Coffee Bar Supervisor will be in command of overall operations of the Bar and Counter. This position requires an established restaurant professional with the ability to lead, uphold guest satisfaction and maintain integrity of the business on full time basis based on hours of operations of the restaurant.
Key Responsibilities/Accountabilities:
Counter Management:
- Inspect work done by overnight cleaners. Review cleaning checklist and report any issues or unfinished work to cleaning company and General Manager
- Inspecting the counters and display areas to make sure the appropriate products are displayed in a consistent manner
- Validating products making sure all products are fresh and correctly priced
- Making sure the counter area is up to health department standards
- Assisting and working closely with Coffee Bar team training and teaching about products and items that we sell, monitoring how employees speak with guests and mentoring/teaching them if they need to improve
- Communicating any counter or product related problems to General Manager
Bar Ownership:
- Responsible for bar logistics efficiency correct set up for success, adequate staffing for particular shift, neat and accurate product display, etc.
- Continually create new offerings for monthly/seasonal promotions to present to General Manager
- Responsible for all staff beverage training and keeping materials updated
Labor Management and Bar Performance:
- Continually review performance of the bar sales and revenues, most and least selling items, promotional items, bottle sales, food items, etc.
- Continually review Coffee Bar and Atrium policies and procedures for efficiency/accuracy liquor stocking, inventory counts spot checking, storage areas, common space upkeep, etc.
- Understand, follow, and direct others in current safety procedures.
Product Presentation:
- Maintain quality of all beverages up Oxford Commons standards
- Monitor proper par levels of all by the glass wines, beers, and cocktails.
- Responsible for quality and seasonality of beverage, beer, and cocktail offerings
Financial:
- Follow restaurant procedures to ensure proper ordering of all beverages besides LBW.
- Maintain proper COG levels given as goal by General Manager.
- Responsible for continued sales growth of bar and lounge
Service:
- Consistently be an amazing host and creating memorable experiences by personalizing service
- Representing all the products we offer and presenting them to our guests - explaining the brand and ingredients in a clear and professional manner
- Creating relationships with our regular guests to retain their loyalty
- Communicating all product related information and changed to all team members
- Performing Coffee Bar duties in a timely manner adjusted to the business volume
- Assist guests with beverage selections during service and oversee quality of service in the bar and lounge area.
- Monitor that all beverages are correctly punched into Toast on specific guests checks.
- Communicate all beverage-related issues to the appropriate team members and resolve any possible miscommunication or tension between staff.
- Support bar/atrium team with any beverage related tasks whenever possible.
- Follow and complete Coffee Bar check list prior to departure.
- Communicate all guest related issues or requests to the appropriate service staff and culinary team and guide them towards succession.
- Personally handle the service in the dining room and oversee the service staff and flow of entire restaurant by being present on the floor during all meal periods when scheduled.
- Personally respond to all guest requests
- Support and drive the training culture Embody and coach our Core Values: Do whatever it takes, be humble, stay curious, and create connection.
- Conclude all notes regarding daily operation in 7Shifts log book at the end of the day.
- Handle beverage updates in Toast.
Administrative:
- Cash registers opening and closing counts.
- Assisting FOH team with orders when needed
- Ordering/purchasing any related packaging or wrapping materials
- Ensure accuracy of all menus used in bar and lounge and POS postings.
- Assist General manager with bar/lounge schedule.
- Keep all bar/lounge literature up to date including, but not limited to: Job Descriptions of bar and lounge service staff
- Bar training materials
Minimal Essential Requirements:
- The ability to work as part of a team, and personal cleanliness.
- Very basic food handling, preparation, and cleaning skills are welcomed.
- Time management and ability to work under pressure to manage high volume of production.
- Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
- Active listening and learning skills.
Oxford Commons is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.