Job Description
Job DescriptionDescription:
- Answer the phone
- If a customer calls to schedule service, create and assign the service call
- If a customer needs to talk to a certain department, properly route the call
- Schedule service calls through scheduling software
- Create new customer profiles
- Schedule return parts
- Manage Designated Work Queues
- Communicate and coordinate with technicians, manage tech routes etc.
- Manage designated emails
- Communicate properly with customers via phone call, emails, or various customer portals
- Submit parts requests
- Assist in various office related tasks
Requirements:
- Applicant must be able to operate Windows 10 and up
- Applicant must be able to work a phone system and correctly route calls
- Applicant must be able to communicate professionally and effectively with customers and other employees.
- Applicant must be able and willing to learn the company scheduling software.
- Applicant must be able to take accurate notes and properly respond to customer messages.
- Applicant must be able to work within normal company business hours
- Also must be able work an on call rotation
- Applicant must be able to multitask on various situations
- Applicant must have a background in dispatching
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