Family Enrollment Coordinator
Job Description
Job Description
Family Enrollment Coordinator (Full-Time)
Are you passionate about making a difference when families need it most?
Ronald McDonald House of Tampa Bay is seeking a compassionate, detail-oriented Family Enrollment Coordinator to support families navigating some of the most challenging moments of their lives. In this role, you'll be a key point of connection-processing referrals, coordinating stays, and helping ensure our Houses remain the warm, supportive environments we're known for.
If you thrive in a service-oriented, collaborative environment and bring both heart and organization to your work, we'd love to hear from you.
Location: East House (Primary) | Travel to other RMHCTB properties as needed
Schedule: Wednesday - Sunday, 10:00 AM - 6:00 PM
Pay: $16.50 - 17/hr
Reports to: Enrollment & Specialty Programs Manager
Benefits:
100% Employer Covered Medical, Dental, & Life Insurance
Vision, Short Term Disability, and other Voluntary Benefit Options
401(k) eligibility after 90 days
Key Responsibilities
- Process incoming family referrals and enrollment requests accurately and efficiently
- Coordinate with hospital partners and internal teams to support family stays
- Maintain accurate records within databases and tracking systems
- Support specialty programming initiatives as assigned
- Serve as Manager-on-Duty when needed, including responding to urgent situations
- Assist with guest services and help foster a welcoming, home-like environment
- Uphold confidentiality, safety protocols, and organizational standards at all times
Required Knowledge, Skills & Experience
- Strong problem-solving and multitasking abilities
- Customer service mindset with excellent interpersonal skills
- Ability to handle sensitive situations with professionalism, confidentiality, and care
- Clear written and verbal communication skills
- Comfort working within databases and learning new systems
- Valid driver's license and reliable transportation
- Occasional travel to Tampa (Davis Islands) required
- Mileage reimbursement provided for business-related travel
- Ability to meet partner hospital health requirements
- Willingness to complete CPR training every two years and annual fire alarm training
Preferred Qualifications
Spanish proficiency / bilingual ability
Demonstrated understanding of and sensitivity to diverse identities, backgrounds, and lived experiences, including (but not limited to) ability, class, ethnicity, gender identity, race, religion/spirituality, and sexual orientation
Job Summary
The Family Enrollment Coordinator is a full-time position responsible for processing incoming stay requests and referrals from families and hospital partners, while also supporting specialty programs as needed.
This role may also serve as Manager-on-Duty on an as-needed basis, assisting with guest services, responding to emergencies, and ensuring proper registration and check-out procedures. All responsibilities are carried out with hospitality, professionalism, and compassion while maintaining the safety and security of our Houses.
About Ronald McDonald House Charities of Tampa Bay
Ronald McDonald House of Tampa Bay has supported children and families since 1980 by providing essential services that remove barriers, strengthen families, and promote healing when children need healthcare.
Our primary program, the Ronald McDonald House, offers a home-away-from-home for families with children receiving medical treatment at Tampa Bay hospitals and outpatient centers. RMHCTB operates four Houses across Tampa Bay-three in St. Petersburg and one in Tampa.
Mental & Physical Demands
Mental:
Ability to read and comprehend documents, perform detailed work, manage multiple concurrent tasks, and remain responsive in a fast-paced environment with frequent interruptions.
Physical:
This role requires varying degrees of standing, sitting, walking, lifting, carrying, reaching, and other physical activities. Ability to lift up to 40 lbs and push up to 50 lbs is required.
Equipment Used
Standard office equipment
Common kitchen and laundry appliances
90-day introductory period
Performance reviews at 90 days, 1 year, and annually thereafter (salary consideration included in annual review cycle)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
This job description is intended to outline the general nature and key responsibilities of the role and is not an exhaustive list. RMHTB reserves the right to modify duties as organizational needs evolve.
The successful candidate will be required to meet our pre-employment background screening requirements.