HVAC PSA Service Quality Specialist - Remote

Job Description

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive pay

• Paid vacation, holidays, and sick time

• Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one

• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Scheduling and management support

• JCI Employee discount programs (The Loop by Perk Spot)

What you will do

The HVAC PSA Service Quality Specialist is responsible for ensuring the quality, accuracy, and long-term health of Planned Service Agreements (PSAs). This role supports the 180-day renewal process, premium PSA reviews, new seller support, service quality assurance, and financial performance monitoring. Working closely with Branch Service Managers, Regional CSRs, Sales, and Service Operations, the Specialist ensures service delivery excellence, contract profitability, and customer satisfaction.

Key Responsibilities

Support the 180-Day PSA Renewal Process, ensuring adherence to prescribed renewal cadence.

Analyze PSA performance, productivity, contract health, and renewal competitiveness.

Conduct premium and above-market PSA estimate creation and quality assurance checks.

Ensure CRM and contract data accuracy and completeness.

Provide coaching and execution guidance to local market operations, sales teams, and GCOE estimators.

Collect, aggregate, and analyze data from multiple sources to identify trends, risks, and opportunities.

Support special pricing initiatives and service research as requested.

How You Will Do It

The Specialist will leverage HVAC field experience, analytical skills, and customer engagement expertise to build trust-based partnerships with Operations, Sales, Pod teams, and leadership. This includes supporting execution planning, monitoring service delivery outcomes, influencing pricing actions, and driving continuous process improvement while aligning with Johnson Controls leadership expectations.

Required Qualifications

• High school diploma or equivalent required; Bachelor’s degree or equivalent experience preferred.

• Minimum 5 years of experience in HVAC service operations, service scheduling, or contract support.

• Strong interpersonal, written, and verbal communication skills.

• Proven ability to manage multiple priorities independently with strong organizational skills.

• Demonstrated ability to collaborate with and influence cross-functional teams.

• Strong analytical aptitude with proficiency in Microsoft Excel and Word.

• Ability to prioritize work based on financial and business impact.

Preferred Qualifications

• HVAC industry experience with PSA or service agreement exposure.

• Previous sales or renewal experience.

• Understanding of accounting, costing, or margin analysis principles.

• Experience using Power BI or advanced data analytics tools.

• Ability to train or mentor team members as the department expands.

HIRING SALARY RANGE: $76,000 - $105,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical
profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers

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