Job Description
Job Description
EDUCATION: High school or GED; must be a minimum of 21 years of age and possess and maintain a safe driving record; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities, provided the age and safe driving record requirements are met.
TRAINING AND EXPERIENCE:
Must complete certification in First Aid and CPR within 90 days of employment; must pass the pre-employment drug screening; and must possess a valid Tennessee driver's license and F-Endorsement.
JOB KNOWLEDGE: Ability to drive a multi-passenger vehicle safely and appropriately, including ability to read and interpret road signs in English; ability to read, understand, and adhere to the rules and regulations of the Federal Transit Administration and United States Department of Transportation; ability to communicate effectively orally and in writing; ability to establish effective professional relationships with customers, co-workers, and upper level staff and employees; ability to prepare concise and accurate records and reports; extensive knowledge of the operations and features of assigned vehicle(s); ability to recognize vehicle maintenance needs; ability to perform minor vehicle repairs; skilled in reasoning skills to interpret policies and procedures, maps, and route directions; and ability to administer First Aid and CPR.
PHYSICAL DEMANDS:
- Ability to read, write, speak and understand the English language.
- Ability to see and hear, with or without assistive devices, to perform assigned duties.
- Ability to work beyond normal working hours and on weekends and holidays when necessary.
- Ability to work independently, and to organize, plan, and manage time effectively to complete assignments.
- Knowledgeable of nursing and medical practices, and ability to demonstrate knowledge and skills necessary to provide appropriate care to meet resident needs.
- Effective verbal and written communication skills and ability to exercise judgment.
- Strong listening skills and ability to deal with conflict with professionalism and courtesy.
- Intermediate computer skills, including ability to create documents in various programs (Word, Excel, Publisher, PowerPoint, Adobe), and navigate electronic medical record systems.
- Ability to walk, stand, sit, bend, and stoop for extended periods of time.
- Dexterity of hands and fingers to perform resident care.
- Ability to lift, move, push, or pull a minimum of 25 pounds.
DUTIES:
- Operates assigned vehicle in a safe and courteous manner;
- Maintains defensive driving;
- Provides a communication link between customers and staff,
- Assists passengers, including handicapped, in and out of the vehicle; operates ramps, lifts and secure devices as needed;
- Reads and interprets maps and driving directions to plan the most efficient route service for customers, and reads and interprets road signs in English;
- Presents safety briefing to passengers prior to each trip departure;
- Keeps the assigned vehicle(s) clean inside and out;
- Maintains accurate, up-to-date records on trip sheets, customer transportation forms, vehicle maintenance, fuel purchases, incident reports, accident reports, vehicle condition reports and other records that are requested from management;
- Performs minor maintenance tasks on assigned vehicle(s) as required;
- Fuels the assigned vehicle(s);
- Coordinates the schedule for major or periodic vehicle maintenance with management and staff to minimize service interruptions;
- Responds immediately to accident or medical emergencies by notifying emergency response providers, and rendering First Aid until emergency personnel arrive;
- Provides customers with peer counseling; and
- Serves as a positive role model while providing transportation service.
- Performs such other duties as may be required.
RESPONSIBILITIES: This is a responsible non-supervisory position.
Duties include operating and maintaining transportation vehicles with a focus on safety and customer courtesy; performing daily pre-trip and post-trip vehicle inspections; performing minor maintenance tasks on the vehicles when necessary; fueling the vehicles; ensuring that periodic scheduled vehicle maintenance is completed and reported; documenting customer usage; preparing trip reports; preparing accident and incident reports as necessary; assisting passengers and handicapped customers in and out of the vehicle; providing safety briefing to customers; and providing other services as requested by management when not engaged in transportation service.
WORKING CONDITIONS: Will work outdoors. Must be able to perform under stress. Sits, stands, operate lifts and walks short distances during the work day. Is subject to frequent interruptions.