Job Description
Airgas is Hiring for a Customer Service Specialist in Henderson, NV!
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
- Accept inbound calls and provide courteous assistance to the customers' needs regardless of account assignment.
- Handle any open territories assigned in a proactive manner. This includes proper follow up.
- Provide assistance to sales people who are out of the office either on scheduled or unscheduled time off.
- Handle all customer requests and keep the respective Sales Managers informed of customer matters that need further attention.
- Assist in the preparation of quotes, faxes, etc. as assigned by management.
- Ensure all orders are entered by the end of each day.
- Run various reports for sales and sales management as requested.
- Have a good understanding of SAP.
- Sit with each account manager and train on their top tier base and any special needs for all customers. Maintain a territory binder with notes, etc. and update on a regular basis.
- 1Training - Maintain product knowledge, sales skills and procedure training by attending all training that pertains to position assigned by management. This includes all vendor training.
- Provide back up assistance to the front desk for answering phones and greeting visitors.
- Special projects - as assigned by management.
Required Qualifications And Competencies
- High School Diploma or GED equivalent required
- Working experience with direct customer contact / customer service preferred
- Any combination of experience, education, or training that would provide the level of knowledge, skill and ability required
- Ability to display competence in Microsoft Word, Excel & Outlook
- Knowledge of SAP environment.
- Show high competency of communication and organizational skills
PHYSICAL DEMANDS
- Continuous sitting while using the computer terminal and/or telephone; constant use of sight while reviewing documents; constant use of speech/hearing abilities for communication. Ability to occasionally lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.