Medical Customer Service Rep - FLOAT - multiple locations

Job Description

Job DescriptionWe are looking for a dedicated Medical Customer Service Representative to join our team in Roseville, California. In this role, you will play a vital part in ensuring positive patient interactions and supporting the efficiency of medical office operations. This is a long-term contract position, offering the opportunity to make a meaningful impact in a healthcare setting.

Responsibilities:
• Handle inbound and outbound patient calls, providing exceptional customer service and addressing inquiries with professionalism.
• Assist patients with scheduling appointments, verifying medical insurance, and managing billing inquiries.
• Utilize medical terminology to communicate effectively with patients and healthcare providers.
• Maintain accurate patient records and ensure they are updated in electronic practice management systems.
• Conduct reminder calls to patients regarding upcoming appointments and provide necessary information.
• Collaborate with medical staff to ensure smooth clinic operations and patient satisfaction.
• Operate standard office equipment, including computers, to perform administrative tasks efficiently.
• Uphold the clinic’s image by fostering positive relationships with patients and the community.
• Ensure compliance with organizational policies and procedures while delivering excellent service.
• Support the supervisor and team by reporting any operational issues or patient concerns.• High school diploma or equivalent required.
• Minimum of six months of experience in a medical office or outpatient setting preferred.
• Proven ability to succeed in a high-volume customer service role, ideally in a healthcare environment.
• Strong interpersonal and organizational skills, along with a commitment to exceptional customer service.
• Proficiency in keyboarding and familiarity with computer software and office equipment.
• Solid understanding of medical terminology is essential.
• Experience with electronic practice management systems is highly preferred.
• Ability to maintain professionalism and accuracy in a fast-paced environment.