Job Description
Job DescriptionCompany Description
About Us
At Hype Tier, we elevate innovation and transform brands into cultural icons. As a forward-thinking marketing and strategy firm, we partner with businesses and institutions to craft compelling narratives that influence, inspire, and drive results. Our commitment lies in precision, creativity, and meaningful engagement — making us a trusted force in today’s dynamic communication landscape.
Job Description
Job Description
We are seeking a dedicated and experienced Customer Support Manager to lead our support team in Boston. This role will oversee the daily operations of our customer support department, ensuring high service quality and customer satisfaction. The ideal candidate is a strategic thinker with a strong background in customer service leadership.
Responsibilities
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Lead, mentor, and develop a team of customer support representatives
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Design and implement effective support processes and procedures
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Monitor customer interactions and ensure consistent service excellence
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Analyze support metrics and provide insights to improve performance
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Handle complex customer issues and provide escalated support
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Collaborate with cross-functional teams to improve the customer experience
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Prepare and deliver performance reports to senior management
Qualifications
Qualifications
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Proven experience (3+ years) in a customer support or service management role
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Strong leadership and team management skills
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Excellent communication and problem-solving abilities
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Familiarity with CRM systems and support software
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Ability to work in a fast-paced environment and manage multiple priorities
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Bachelor’s degree in Business, Communications, or a related field (preferred)
Additional Information
Benefits
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Competitive salary range: $60,000 - $65,000 per year
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Opportunities for professional growth and advancement
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Comprehensive health, dental, and vision insurance
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Paid time off and holidays
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Ongoing training and leadership development programs
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Supportive and collaborative team environment