Job Description
Job DescriptionAbout the Role: You’ll play an essential role by connecting with end-users of company products to ensure their product experience is positive. The position includes a mixture of outgoing and incoming calls, product complaint handling, overseeing our website chat functionality, and supporting the Patient Assistance Program to provide supplies to individuals in need. Candidates must be bilingual in Spanish and English to effectively communicate with a diverse consumer base and deliver exceptional service.
Key Responsibilities: High-volume outgoing calls to consumers already using our products. Conduct inbound call support for consumer inquiries. Communicate professionally on sensitive healthcare topics such as anatomical functions. Stay updated on product knowledge, competing products, and market dynamics. Demonstrate expertise in handling all consumer inquiries for healthcare supplies. Thoroughly document consumer interactions and profiles in CRM systems with attention to data quality. Identify sales opportunities during service calls and collaborate with the Consumer Sales team. Work toward achieving call and quality targets. Generate reports and fulfill additional duties as assigned.Essential Qualifications: • Associates or Bachelor’s degree and / or a combination of at least 2 – 4 years of healthcare customer service/sales experience • Experience in a call center sales environment preferred • Ability to explain medical process and procedures while giving clear, concise, step-by-step direction • MUST BE SPANISH-BILINGUAL
Required Knowledge, Skills, and Abilities: • Highly motivated and results-driven • Excellent SPANISH-BILINGUAL verbal and written communication skills • Highly skilled in effectively utilizing the telephone as a customer relations and sales tool • Demonstrates effective critical thinking and problem-solving skills to overcome objectives and identify opportunities to improve the customer relationship and increase sales • Must show patience, empathy, and maturity toward others • Structured and organized approach with attention to detail and proper documentation of all work • Able to work well independently with little guidance, and in cross-functional teams • Intermediate computer skills in Microsoft Excel, PowerPoint, and Word. • Healthcare industry experience preferred