Job Description
Job Description
#rta
#rta-zip
Russell Tobin's client is hiring a Bilingual Claims Representative in Irwindale, CA
Employment Type: Contract
Location: Onsite - Irwindale, CA
Pay rate: $24-$28/hr
Responsibilities:
- Assist residents in completing claims applications and uploading documents.
- Provide in-person customer support, answering questions with clarity and care.
- Listen actively to understand residents’ needs and ensure their concerns are addressed.
- Scan, upload, and verify documents in compliance with program requirements.
- Escalate complex cases to appropriate teams for resolution.
- Maintain strict confidentiality and compliance with company and legal standards.
- Clearly communicate next steps and status updates to residents.
Requirements:
- Bilingual English/Spanish proficiency.
- Basic Microsoft Office (Word, Excel) and comfort with web-based applications.
- Strong communication, active listening, and customer service skills.
- Patience, empathy, and the ability to remain calm in emotional situations.
- Detail-oriented with excellent organizational skills.
- Prior experience in insurance or healthcare claims support preferred.
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.