Regional Distribution Center Manager

National Carwash Solutions, Inc.

Green Bay, WI, USA

Published: 6/14/2022

Full Time

Job Description

National Carwash Solutions has grown over the past 53 years to become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 500 dedicated service professionals and growing! Come join us for an extraordinary career in a high growth, team-oriented company!

Position Summary

The Regional Distribution Center Manager is the senior on-site leader responsible for operating and scaling a flagship Regional Distribution Center (RDC) within the NCS network. This is not a maintenance role, it is a build-and-lead assignment that requires an operator who can recruit and develop a high-performing team, and establish the operational standards that will serve as the blueprint for the broader RDC network.

This leader will own the complete P&L for their facility, maintain best-in-class inventory accuracy, deliver daily operational visibility to leadership, and serve as the critical link between the RDC and the broader NCS organization/VP. They must think like an owner: anticipating problems after they escalate, partnering proactively with peers and cross-functional teams, and using data and critical thinking—not just experience—to drive decisions. The right candidate sets the pace, raises the bar, and builds something others want to replicate.

Core Competencies

Inventory Mastery – Maintains rigorous accuracy standards; treats inventory integrity as non-negotiable
Operational Discipline – Drives daily rigor in reporting, follow-through, and execution
Decisive Escalation – Knows when to own it and when to escalate—and does both quickly with context
Collaborative Leadership – Partners across functions and peers to elevate the entire network, not just their site
Analytical Rigor – Uses data and structured thinking to solve problems, not gut feel alone
Ownership Mentality – Runs the RDC like it’s their business; accountable for results top to bottom

Essential Duties & Responsibilities

Inventory Accountability & Warehouse Operations

Own full inventory accountability for the RDC, including daily cycle counts, variance resolution, and root cause analysis of discrepancies; maintain inventory accuracy at or above 95%
Manage receiving, put-away, pick, pack, and ship processes to ensure the full NCS product suite is available and delivered accurately, on time, and to the correct location
Establish and enforce inventory control SOPs covering damage prevention, lot rotation, shrinkage mitigation, and product integrity from receipt through final mile delivery
Conduct regular physical audits and reconcile system records (WMS/ERP) to identify and correct discrepancies after they impact customer fulfillment

Daily Reporting & Data-Driven Decision Making

Prepare and distribute daily operational reports covering order fulfillment rates, inventory positions, labor productivity, shipping accuracy, and open exceptions
Analyze key performance indicators (KPIs) daily and weekly to identify trends, flag risks, and drive corrective action after issues compound
Leverage WMS to translate operational data into actionable insights; present findings to leadership and site team with clear recommendations
Track and report on facility P&L performance, including labor cost per unit, cost per order, and budget-to-actual variance

Escalation Management & Timely Resolution

Serve as the primary escalation point for customer complaints, service failures, and supply chain disruptions; own resolution from identification through closure with documented root cause and corrective action
Escalate issues to the VP of Distribution and cross-functional partners within defined SLAs, providing context, impact assessment, and proposed solutions—not just problems
Maintain a real-time escalation tracker and ensure no open issue exceeds 24 hours without a status update to affected stakeholders
Proactively identify potential service risks and communicate them upstream after they become customer-impacting events

Cross-Functional Partnership & Peer Collaboration

Partner with peer RDC Managers and the corporate distribution team to share best practices, align on standard operating procedures, and drive consistency across the network
Collaborate with Sales, Customer Service, Procurement, and Transportation teams to optimize order flow, resolve fulfillment gaps, and improve the end-to-end customer experience
Participate in weekly cross-functional syncs and contribute operational intelligence that informs demand planning, product allocation, and network strategy

Critical Thinking & Continuous Improvement

Apply structured problem-solving methodologies (5 Whys, fishbone analysis) to diagnose operational breakdowns and implement sustainable fixes
Challenge the status quo: identify inefficiencies in workflows, layouts, and processes, then design, pilot, and scale improvements with measurable ROI
Evaluate staffing models, shift structures, and labor allocation using data rather than assumptions; adjust dynamically to meet fluctuating demand
Conduct post-mortem reviews on major service failures or safety incidents and implement preventive measures to ensure non-recurrence

People Leadership & Safety

Lead, coach, and develop a high-performing warehouse team, including recruiting, onboarding, training, and performance management
Define and communicate clear performance expectations for safety, quality, delivery, cost, and engagement; hold the team accountable through regular 1:1s and performance reviews
Champion a safety-first culture: ensure 100% completion of required training, enforce OSHA/EPA compliance, conduct regular safety walks, and drive toward zero recordable incidents
Foster an environment of accountability, ownership, and continuous learning aligned with NCS Values and Vision

Compliance & Regulatory

Ensure full compliance with all federal, state, and local warehousing, material handling, and shipping regulations, including OSHA, EPA
Stay current on regulatory changes; advise leadership on required actions and implement updates proactively
Maintain all required documentation, certifications, and audit-ready records for the facility

Management retains the discretion to add or change the duties of this position at any time.

Required Qualifications

Bachelor’s Degree in Business Administration, Supply Chain, Logistics, or related field (or equivalent combination of education and progressive experience)
Minimum 7–10 years of warehouse/distribution operations experience, with at least 5 years in a supervisory or leadership role
Demonstrated P&L ownership with a track record of managing budgets and driving cost optimization
Proven experience standing up a new facility or leading a major operational transformation
Hands-on proficiency with WMS/ERP platforms and strong working knowledge of BI/reporting tools
Deep knowledge of warehousing/distribution design, inventory management systems, and transactional processing
Strong analytical and critical thinking skills with a track record of data-driven decision making
Excellent verbal and written communication skills, including the ability to present to senior leadership
Project management experience with the ability to manage multiple priorities in a fast-paced environment
Demonstrated ability to recruit, develop, and retain high-performing teams

Preferred Qualifications

Experience in automotive aftermarket, car wash, or chemical distribution industries
Demonstrated continuous improvement experience
Experience managing multi-shift or multi-site distribution operations
Familiarity with route optimization and last-mile delivery logistics

Physical Requirements

Ability to lift up to 50 lbs. required; ability to lift up to 75 lbs. preferred

Activity

None

< 3 hrs/day

3–6 hrs/day

> 6 hrs/day

Stand

Walk

Sit

Use hands to finger, handle, & feel

Reach with hands & arms

Stoop, kneel, crouch

Climb

Balance

Talk or hear

Look at a computer screen

Lift up to 50 lbs.

Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.

National Carwash Solutions is an Equal Opportunity Employer

National Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilities at any time, based on business need.