CIS Homeless Outreach Case Manager - Kona

Job Description

Job Description

CIS HOMELESS OUTREACH CASE MANAGER – Kona
Support Recovery. Connect Communities. Change Lives with Mental Health Kokua.

Are you passionate about making a difference in the lives of adults experiencing homelessness and mental illness? Mental Health Kokua (MHK) is seeking a CIS Homeless Outreach Case Manager to join our Kona team. In this pivotal role, you’ll deliver outreach and housing transition services, connect clients with essential community resources, and serve as a trusted advocate on their path to stability and recovery.

As a Case Manager, you’ll build relationships with clients in the field, coordinate care with partner agencies, and use your problem-solving skills to help individuals overcome barriers and achieve their goals.

CIS Homeless Outreach Case Manager Responsibilities:

• Maintain a caseload of up to 15 clients and meet with each client at least four times per month.
• Provide field-based outreach to engage adults with serious mental illness who are not connected to care.
• Use motivational interviewing, incentives, and relationship-building to establish trust and promote participation in services.
• Assess needs, coordinate referrals for psychiatric, medical, and housing services, and assist with obtaining identification and health plan enrollment.
• Complete and document clinical assessments, service plans, progress notes, and data reporting in accordance with agency and funding requirements.
• Participate in case conferencing and collaborate with the Continuum of Care, Ohana Health Plan, AMHD, and other providers to coordinate housing placement.
• Enter data in the Homeless Management Information System (HMIS) and complete monthly reporting.
• Confirm insurance coverage and payer authorizations regularly.
• Maintain accurate, confidential client records and adhere to all state and federal regulations.
• Participate in supervision, training, and team meetings to ensure high-quality, person-centered services.
• Perform other duties as assigned by management.

CIS Homeless Outreach Case Manager Requirements:

• Minimum qualifications include a high school diploma and three years of work experience in human services.
• Preferred qualifications include a bachelor’s degree with coursework in psychology or social work and experience supporting individuals with co-occurring mental health and substance use challenges.
• Candidates must demonstrate strong interpersonal, communication, and problem-solving abilities; be tolerant and effective in crisis situations; and have the flexibility to work non-traditional hours as needed.
• Required certifications and credentials include current CPR, First Aid, and TB Clearance; a valid Hawaii driver’s license, vehicle insurance, safety inspection, and a clean driving abstract; and the ability to pass a criminal background check.
• Must be able to lift up to 25 lbs and travel throughout West Hawaii Island including Kailua-Kona, Holualoa, Honokohau, Captain Cook, Kealakekua, Honaunau and parts of Kohala, to engage clients in the field.

Benefits of Joining MHK:

• Medical & Vision Insurance (UHA or Kaiser)
• Dental Insurance (HDS)
• Supplemental & Pet Insurance
• 403B Retirement Plan
• Identity Theft & Legal Protection
• Paid Leave & Holiday Pay

Why Choose MHK?

At Mental Health Kokua, we believe in “Opportunities to Begin Again.” As a CIS Homeless Outreach Case Manager, you’ll be part of a team committed to helping individuals regain stability, dignity, and hope. Your dedication will open doors for those who need it most.

Be the connection to a new beginning and a place to heal. Join us and apply today!