Job Description
Our client is a reputable hospital in Boston seeking a dedicated and detail-oriented Administrative Assistant to provide direct administrative and clinical support to a medical professional. This is an excellent opportunity for an entry-level professional eager to work in a fast-paced, patient-centered environment and grow within the healthcare field.
Key Responsibilities:
- Manage the medical professional’s clinic schedule, including patient appointments, cases, and meetings.
- Coordinate operating room bookings, imaging studies, and pre-/post-operative appointments.
- Maintain calendar and ensure all appointments are accurately documented and confirmed.
- Serve as the first point of contact for patients via phone, email, and in person.
- Answer questions, provide appointment reminders, and help patients navigate next steps in their care.
- Obtain and verify patient information and insurance prior to visits.
- Prepare and manage patient charts, medical records, and prior authorizations.
- Process referrals, forms, and follow-up paperwork in a timely and HIPAA-compliant manner.
- Work closely with the team and other departments to ensure seamless care coordination.
- Support the clinic during in-person visits (e.g., rooming patients, preparing documentation).
- Assist in tracking surgical cases, follow-ups, and cancellations.
- Ensure that patient experience aligns with hospital’s standards of excellence.
Qualifications:
- Bachelor's degree in health science, health administration or psychology preferred.
- No prior clinical experience necessary – ideal for recent graduates or those looking to enter healthcare.
- Must have prior customer service experience.
- Strong organizational skills with attention to detail and follow-through.
- Excellent verbal and written communication skills.
- Compassionate, dependable, and team-oriented.