Telemarketing Department Manager -- Mortgage Industry
Job Description
Job Description
We are hiring an energetic, results-driven Telemarketing Department Manager to lead and
grow our outbound calling team. This person will work directly with a member in Senior
Leadership, receiving hands-on training on how to run, coach, and develop a high performing telemarketing department within a fast-paced mortgage environment, while
maintaining personal production.
This is a leadership role ideal for someone who loves motivating teams, improving
performance, and building a strong culture.
What You’ll Do
Lead & Manage the Telemarketing Team
Directly oversee the outbound telemarketing department
Conduct huddles to set tone, goals, and objectives
Provide coaching, call reviews, and team development
Performance, Metrics & Reporting
Track and monitor all telemarketing KPI’s (leads/hour, wrap time, quality scores,
drop %, etc.)
Complete weekly performance stats to send to leadership
Identify individual and group improvement needs and implement coaching plans
Maintain lead quality standards set by the company
Dialer Management
Start/stop campaigns within Spitfire (dialer system)
Monitor dialer indicators in real time to optimize performance
Troubleshoot basic dialer issues and escalate larger system problems
Lead Production (Hands-On)
Personally generate high-quality outbound mortgage leads
Maintain company-standard leads per hour and quality benchmarks
Lead by example through consistent production
Compliance & Structure
Ensure all scripting, calling practices, and lead tagging meet federal/state
telemarketing and mortgage regulations
Escalate compliance concerns immediately
Maintain adherence to break policies and schedule standards
Team Growth & Onboarding
Assist in interviewing and onboarding new telemarketing hires
Help grow the department alongside senior leadership
What We’re Looking For
2+ years telemarketing, call center, or outbound sales experience
1+ year leadership, team lead, or coaching experience (management preferred)
Strong communicator with a natural ability to lead and motivate
Comfortable working in a goal-driven, high-volume environment
Coachable, eager to learn, and excited to be trained into departmental leadership
Why You’ll Love Working Here
Competitive base pay + commission (personal and group production)
Full training provided—no mortgage experience required (recommended)
High level support from management and a team culture built on winning
A company that CARES. Personal fulfillment surrounding our customers and impact
upon RCM team
Highly adaptable to market trends to ensure continued success
Ready to Lead a High-Performing Team?
Apply today to be part of a fast-growing, high-energy mortgage sales environment where
you can make an immediate impact.