Chick Fil A Director of Operations

Perkins Management Services Company

Washington, DC, USA

Published: 6/14/2022

Full Time

Job Description

Perkins Management, a Chick-fil-A franchisee, is looking for a designated CFA Director of Operations. Chick-fil-A is a customer-first, service-driven organization known for its commitment to excellence in food quality, hospitality, and leadership development. As one of the most beloved quick-service restaurant brands, we strive to serve our customers, team members, and communities with care and integrity.

The Director of Operations, will play a critical leadership role in driving operational excellence, developing high-performance teams, and ensuring a remarkable guest experience. This position requires a strategic thinker with a passion for servant leadership, continuous improvement, and business growth.

Key Responsibilities

Leadership & Culture

Champion Perkins Management and Chick-fil-A’s mission and core values in all aspects of restaurant operations.
Foster a positive and accountable team culture focused on servant leadership and personal growth.
Lead, coach, and develop Operations Leaders, Shift Leaders, and Team Members.

Operational Excellence

Ensure consistent execution of Chick-fil-A standards in food safety, cleanliness, speed of service, and hospitality.
Analyze operational data to improve throughput, quality, and profitability.
Oversee daily operations and implement systems that drive efficiency and sustainability.

Team Development

Lead hiring, onboarding, and performance management processes in collaboration with HR or Talent Team.
Develop training programs that enhance operational skills and leadership capabilities.
Support succession planning and career pathing for team members at all levels.

Financial & Strategic Planning

Partner with the Owner/Operator to set goals and implement strategies that achieve financial targets.
Monitor labor costs, food costs, and other key performance indicators (KPIs).
Forecast staffing needs and manage scheduling to optimize productivity.

Customer Experience

Set the standard for exceptional customer service and guest satisfaction.
Respond to customer feedback and resolve escalated concerns with empathy and urgency.
Collaborate with Marketing to support local brand initiatives and community outreach.

Qualifications

Minimum of 5–7 years of experience in multi-unit or high-volume restaurant leadership. Chick-fil-A experience preferred but not required.
Proven track record of developing teams and improving operational outcomes.
Strong business acumen and understanding of restaurant financials.
Excellent communication, organizational, and interpersonal skills.
Bachelor’s degree in Business, Hospitality, or related field preferred.
Passionate about servant leadership and developing others.

What We Offer

Competitive salary and performance-based bonuses
Comprehensive health benefits (if applicable)
Paid time off and holidays
Leadership development opportunities
A values-driven work culture and meaningful career growth

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