Job Description
Job Description
The Service/Route Coordinator is a key member of the operations team, responsible for managing customer interactions, coordinating service schedules, optimizing routes, and supporting field operations. This role ensures efficiency and accuracy in scheduling, account management, and operational processes, contributing to an excellent customer experience.
Specific Job Function:
Customer Interaction & Support
Handle inbound and outbound customer calls with professionalism and empathy.
Greet and assist walk-in customers.
Resolve customer inquiries, concerns, and complaints efficiently.
Schedule service appointments/deliveries and follow-up communications.
Conduct outbound calls to generate revenue and promote services.
Service/Route Coordination & Scheduling
Create and manage service tickets, preventive maintenance actions, and work orders.
Review service schedules and assign tasks to field service technicians.
Optimize routes for field service teams to ensure minimal travel time and maximum efficiency.
Adjust schedules as needed based on availability, emergencies, or cancellations.
Track service completion and follow up on open work orders. Process and review work orders to ensure accuracy and compliance.
Collaborate with field teams to resolve scheduling conflicts and operational issues. Assist field teams with support requests and maintain effective communication.
Account & Equipment Management
Set up and maintain accurate customer records in the system.
Process customer cancellations and ensure proper documentation. Facilitate the collection of equipment after cancellations and update account statuses.
Coordinate the collection or replacement of rental equipment.
Operational & Administrative Support
Monitor call volumes and identify support needs.
Assist with special projects and reporting as required.
Continuous Improvement & Training
Propose process improvements to enhance efficiency and customer satisfaction.
Contribute to team discussions to optimize operational workflows and identify improvement opportunities.
Participate in ongoing training and development initiatives
Qualifications
Skills
Preferred
MS Office
Experience
Preferred
Proficiency in IFS, Salesforce, or similar systems
2 years:
Customer service skills
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Company DescriptionABOUT CULLIGAN INTERNATIONAL
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment services and solutions. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers in North America, direct operations and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.
For more information visit: www.corporate.culligan.com
Company Description
ABOUT CULLIGAN INTERNATIONAL\r\n \r\nFounded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment services and solutions. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers in North America, direct operations and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.\r\n\r\nFor more information visit: www.corporate.culligan.com