Customer Service Representative

Job Description

Job Description

Dispatcher and CSR: Bring Your Best to Every Call – Join Our Team at B&W

Company: B&W HVAC, Plumbing, and Electrical
Location: In-person, Indianapolis, IN
Job Type: Full-Time | Non-Exempt

You Deserve to Work Somewhere That Doesn’t Waste Your Talent.

If you’re an experienced CSR who thrives in the fast pace of a busy service company—and you can stay calm, clear-headed, and helpful even when the phones are buzzing nonstop—we’d love to meet you!

At B&W, we believe every customer interaction is a chance to create a memorable experience. We’re not just looking for someone to answer calls. We’re building a team that delivers unreasonable hospitality—the kind that makes people feel cared for, not just served. That means listening deeply, anticipating needs, and making sure customers feel valued from the very first “hello” to the last follow-up.

We're Looking for Someone Who:

• Already understands how service companies run and what great customer care looks like.

• Balances empathy with efficiency, turning chaos into clarity.

• Can step in on day one and confidently use tools like ServiceTitan.

• Handle call overflow, web chats, and membership requests with grace and efficiency

• Loves being a trusted link—enabling technicians to shine in the field and helping customers feel safe, understood, and respected.

This Might Be a Fit If…

You have:

• Minimum 2+ years experience in the trades (HVAC, plumbing, or electrical) as a CSR or dispatcher

• Mandatory: Real-world, hands-on ServiceTitan experience

• A natural sense of urgency and responsibility—you don’t drop balls

• Clear communication, calm energy, and a team-first attitude

• An eye for details, a heart for customers, and a brain that thrives on logistics

You’re someone who:

• Doesn’t need to be micromanaged to stay focused

• Thrives on helping people solve real comfort problems

• Wants to grow personally and professionally

Why People Stick Around at B&W

We’ve been a trusted name in the community for over 60 years — but we’re not stuck in the past. We’re constantly improving, growing, and building new opportunities for our team.

Here’s what you can count on:

• A supportive team and leadership that actually has your back

• Competitive pay based on experience

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and paid holidays

Our Core Values

We don’t just hang our values on a wall — we hire, train, and lead by them:

• Relational, Not Transactional – We care about people more than profits.

• Unequivocal Excellence – Good enough isn’t good enough.

• Do the Right Thing – Even when it’s inconvenient. Even when no one’s watching

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.