Job Description
Job Description
Summary:
A Mid Valley Agricultural Services dispatcher is responsible for guiding the accurate, expedient, and efficient transport of agricultural products including, but not limited too; ag chemicals, fertilizers, nutrients, application equipment, parts, and any other items pertaining to the retail agriculture industry. Skills needed to perform daily tasks include multi-tasking, polite and courteous customer service skills, positive attitude towards others, navigational awareness, time management, and technological knowledge. Accurate and proper recordkeeping, as well as good note taking.
Responsibilities and Duties:
- Provide excellent service and support to customers, clients, employees, and others by way of telephone, email, verbal conversation, and written correspondence.
- Create sales orders, return authorizations and other electronic documents using company ERP software.
- Schedule and delegate deliveries and pick up of materials and
- Track and communicate with delivery drivers in order to guide them to a certain location and safely deliver products to customers.
- Coordinate delivery schedules with sales to minimize delivery/pickup trips
- Ability to obtain and communicate sound knowledge of the Company's products and services.
- Provide exemplary customer service.
- Daily interaction with coworkers, subordinates, managers, and customers must reflect the positive image and exemplary customer service standard set by Mid Valley Ag.
- Uphold and comply with driving safety rules, as well as all safety policies of the company.
- Able to work effectively in dynamic environment with frequent interruptions.
- Ability to exercise sound judgment and make decisions consistent to job functions, strategies, company goals and values.
- Ability to provide clear instruction.
- Ability to work overtime, as needed
- Other duties as assigned
Knowledge:
- Education
- High School Diploma or equivalent
- Work Experience
- 1+ years Dispatcher experience
- Computer Skills
- Intermediate with MS Office
- ERP experience