Patient Access Representative | Insurance Verification

Job Description

Job DescriptionPatient Accounts RepresentativeJob Type: Temporary (12-Month Assignment) Pay Rate: $21.00-$22.75/hour Location: Hawthorne, NY | On-site, Full-Time | Monday-Friday, 8:00 AM - 4:30 PM
Job OverviewMadison Approach Staffing is recruiting for a Patient Accounts Representative to support our client's Patient Accounts department within a large healthcare network. This role serves as a key point of contact for patients regarding insurance and billing matters, performing insurance verification, pre-authorizations, medical clearance, collections, self-pay processing, and Medicare/Medicaid account handling. The ideal candidate is detail-oriented, comfortable working directly with patients and insurance carriers, and able to navigate a fast-paced healthcare billing environment with accuracy and professionalism.
Job Responsibilities

• Verify patient insurance coverage and eligibility for inpatient and outpatient services
• Obtain pre-authorizations and pre-certifications from insurance carriers prior to scheduled services
• Perform medical clearance/financial clearance functions to ensure accounts are ready for billing prior to or at time of service
• Contact patients regarding outstanding balances, insurance discrepancies, and billing questions
• Work assigned collections work queues, following up on unpaid or aging accounts
• Process self-pay accounts, including explaining financial responsibility and available payment options
• Screen and process Medicare and Medicaid accounts in accordance with applicable federal and state guidelines
• Accurately enter and update patient demographic and insurance information in the hospital system
• Review accounts for accuracy and resolve discrepancies to support timely, accurate billing
• Maintain compliance with HIPAA regulations regarding patient privacy and confidentiality
• Communicate professionally and empathetically with patients regarding sensitive financial matters
• Perform other related administrative duties as assigned

Skills/Experience Requirements

• High school diploma or GED required
• Minimum 1-2 years of experience in healthcare billing, patient accounts, insurance verification, or a related revenue cycle role
• Working knowledge of medical insurance terminology, including Medicare and Medicaid guidelines
• Experience with insurance verification, pre-authorization, and/or collections processes
• Strong data entry skills with high attention to detail and accuracy
• Excellent verbal and written communication skills
• Ability to handle sensitive financial conversations with patients professionally and tactfully
• Proficiency with computer systems, including data entry and basic office software

Skills/Experience Preferences

• Associate degree in healthcare administration, business, or related field
• Prior experience in a hospital or large healthcare network setting
• Familiarity with Cerner Millennium or similar hospital registration/billing systems
• Knowledge of CPT/ICD coding as it relates to billing and insurance authorization
• Bilingual candidates encouraged to apply

#zrCompany DescriptionWe don’t just want to find you a job, we want to help you achieve your goals. We do that with you, by listening to you. We take the time to discuss your needs, expectations and career objectives. We find out who you are as well as what you can do. And we call on our contacts in countless businesses and corporations to find the position that will fit your skills, your personality, and your potential.

We staff all levels of office staff, from entry-level clerical staff to organization management and everyone in between. We find employment opportunities for every vocation and aspiration – from accountants to graphic designers, administrative assistants to IT professionals, purchasing managers to event planners, receptionists to directors.

If you are a permanent job seeker, we’ll help you get your foot in the door and launch your dream career. Our experienced Talent Coordinators will advise you on everything you need to ace your interview, and negotiate the best possible salary and benefits package. Count on us to be advocates for you in your search.

Company Description

We don’t just want to find you a job, we want to help you achieve your goals. We do that with you, by listening to you. We take the time to discuss your needs, expectations and career objectives. We find out who you are as well as what you can do. And we call on our contacts in countless businesses and corporations to find the position that will fit your skills, your personality, and your potential. \r\n\r\nWe staff all levels of office staff, from entry-level clerical staff to organization management and everyone in between. We find employment opportunities for every vocation and aspiration – from accountants to graphic designers, administrative assistants to IT professionals, purchasing managers to event planners, receptionists to directors. \r\n\r\nIf you are a permanent job seeker, we’ll help you get your foot in the door and launch your dream career. Our experienced Talent Coordinators will advise you on everything you need to ace your interview, and negotiate the best possible salary and benefits package. Count on us to be advocates for you in your search.