Job Description
Job Description
Stanbridge University is seeking a passionate and organized Student Services Officer to support student success and retention. This role plays a vital part in fostering a positive student experience by providing guidance, outreach, and academic support.
Essential Functions:
- Support new student onboarding by assisting with orientation activities
- Conduct regular classroom visits to monitor student progress and engagement
- Track attendance, grades, and missing assignments; follow up with students via phone or email regarding remediation needs
- Refer students to on-campus resources and schedule one-on-one retention meetings for tutoring, success plans, and remedial support
- Assist with incident reports and conduct investigations related to academic integrity, bullying, or code of conduct concerns
- Track and maintain records for Dean’s List and Perfect Attendance awards
- Participate in weekly interdepartmental meetings to discuss student support strategies
- Perform other student services duties as assigned
Qualifications:
- Master’s degree in a related field preferred
- Proficient in Microsoft Office, with intermediate to advanced Excel skills
- Prior administrative support experience required
- Strong organizational, problem-solving, and time management skills
- Self-motivated with excellent interpersonal skills
- Collaborative and team-oriented mindset
- $21.00 – $23.00/hr. All compensation is dependent on education and experience.
Conditions of Employment:
- Must be eligible to work in the United States
- May be subject to background checks and reference verification
- Job-related assessments may be required for finalists
Work Environment:
- Standard office/classroom/lab or clinical setting
- Duties are typically performed while sitting at a desk or computer workstation
- May include time spent in skills labs or bedside environments as required by the program
- Subject to frequent interruptions, noise from talking or office equipment, and demanding timelines
Physical Demands:
- Regularly sits for extended periods
- Physical ability to perform program- or department-related duties
- Proficient in using electronic keyboards and office equipment
- Effective verbal communication via phone and in person
- Ability to read fine print, operate computers, and understand voices clearly
- Able to lift, carry, and/or move objects weighing 10–25 pounds as needed
Employee Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Exciting university events
- Seasonal motivational health and wellness challenges
- Work/Life Balance initiatives
- Onsite wellness program / Staff Chiropractor
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)