Job Description
Job DescriptionSalary: $125,000 annual salary
ICW's mission is to reduce gun violence by amplifying the voice and agency of people who have been most impacted by systemic racism and mass incarceration.
We partner with program participants through case management and careers in and beyond personal training. Individuals are elevated as experts in fitness and the social issues they've lived. ICW is a culture and community in which power dynamics are flipped, social capital is bridged, and new leaders emerge in the fight to combat long-standing inequities.
Position Overview:
The Chief Operating Officer / Chief of Staff (COO/COS) is responsible for ensuring the organization runs efficiently by overseeing daily operations, coordinating cross-departmental work, and translating strategic priorities into clear plans and systems. This role acts as a key partner to the CEO, managing internal processes, improving operational effectiveness, and aligning teams around shared goals. The COO/COS builds scalable structures, supports staff leadership, drives accountability, and ensures consistent execution across all sites in a fast-paced, evolving environment.
Key Responsibilities:
Operations & Systems Management:
- Oversee day-to-day operations across all sites, ensuring efficiency, consistency, and compliance
- Build, implement, and refine operational systems, workflows, and processes to support program delivery and organizational effectiveness
- Monitor operational performance across sites, identifying areas for improvement and implementing corrective actions as needed
- Collaborate with the CEO and department leads to align operational execution with strategic priorities
Organizational & People Leadership:
- Work with the CEO to set organizational goals, define strategies, and monitor progress toward outcomes
- Build trust and respect with staff and participants based on knowledge, personality, and/or lived experience
- Promote openness, equity, and belonging through training, dialogue, and policy development
- Collaborate with staff to understand their work realities, improve outcomes, and strengthen relationships
- Foster a culture of learning, accountability, and reflection, encouraging staff to take ownership of their impact
- Lead conversations about building and running ICW gyms and engage directly with community members across roles
- Serve as host or spokesperson for ICW during internal workouts, tours, events, and external engagements.
Strategic Planning & Execution:
- Partner with the CEO to translate strategic goals into actionable plans and measurable outcomes
- Track progress against initiatives, manage projects, and ensure organizational priorities are met
- Analyze operational and program data to inform decisions, identify opportunities for improvement, and adjust strategies as needed
- Facilitate cross-departmental alignment so all teams understand their role in achieving organizational objectives
Financial & Risk Oversight:
- Manage budgets, forecasting, and resource allocation in collaboration with finance team
- Ensure adherence to compliance, safety, and risk management standards across all sites and programs
- Identify potential operational, financial, or programmatic risks and implement strategies to mitigate them
- Monitor financial performance and operational efficiency to support sustainability and long-term growth
- Partner with leadership to make data-driven decisions that balance risk, resources, and organizational priorities
Qualifications:
- 810+ years of leadership in operations or organizational management, with multi-site or multi-team experience
- In-office presence and ability to travel between all sites (Cambridge, Dorchester, Savin Hill)
- Experience working with individuals impacted by incarceration, street violence, or systemic oppression (preferred)
- Strong operational systems builder with a proven track record of improving processes and workflows
- Experience translating strategy into operational execution, including goal-setting, project management, and performance tracking
- Experience managing budgets, forecasting, and partnering with finance
- Proven people leader with experience hiring, coaching, and managing staff
- High emotional intelligence, strong judgment, and ability to thrive in dynamic, fast-paced environments
- Proficiency with operational tools, dashboards, and performance metrics
- Knowledge of risk management, compliance, and site operations
- Highly organized, detail-oriented, and capable of both strategic thinking and hands-on execution
Benefits:
- A partially matching SIMPLE IRA retirement plan
- Reimbursement of health insurance of up to $250/month, or $500/month with dependents
- Generous paid holiday policy
- 15 days paid vacation for years 1 and 2 of employment, and 20 days for years 3+ of employment
- Employees accrue sick/medical leave time per the Massachusetts Earned Sick Time Laws
- 24/7 access to gym spaces
- Year-round summer Fridays; closing at 2pm
ICW values a diverse workplace and strongly encourages people of color, women, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. ICW is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.