Job Description
Job Description
Position Overview
Altelix is seeking a detail-oriented and customer-focused Order & Shipment Processing Coordinator to join our team. This role is responsible for managing orders across multiple sales channels, ensuring accuracy, timeliness, and a high level of customer satisfaction.
Primary Responsibilities
- This is not a warehouse position
- Process shipping labels for FedEx, UPS, and USPS using ShippingEasy
- Accurately enter and process orders from platforms including BigCommerce, Fishbowl, Amazon, and eBay
- Obtain shipping quotes for domestic and international orders
- Process customer freight orders through trucking companies, including Bill of Ladings
- Provide customers with tracking information and order updates
- Process shipments through Amazon, and eBay
- Ensure all order information is complete and meets Amazon and eBay performance standards
- Monitor and respond to customer messages on Amazon and eBay in a timely and professional manner
- Investigate and resolve shipping issues, including delayed or lost shipments
- Generate required shipping and logistics documentation
- Collaborate with warehouse, production, and sales teams to expedite orders and resolve issues
- Assist with incoming freight orders as needed
- Maintain strong customer relationships through excellent service and communication
Skills & Qualifications
- High school diploma required
- 3–5 years of experience in order processing and data entry
- Hands-on experience with Amazon and eBay order management systems required
- Strong attention to detail and accuracy
- Ability to work efficiently in a fast-paced environment
- Excellent multitasking, prioritization, and time management skills
- Prior experience in manufacturing, shipping and customer service environments.
- Strong written and verbal communication skills
- Proficiency in Microsoft Office (Outlook, Word, Excel)
What We’re Looking For
- A proactive, customer-oriented professional.
- Someone who can adapt to different situations and personalities while maintaining professionalism.
- A team player who can collaborate across departments to ensure a seamless customer experience
We offer a drug free / non-smoking work environment. Potential candidates must be willing to submit to a drug test and background check.
Job Type: Full-time
Hours: 8:30am to 5:30pm Monday through Friday
Wage: $20 - $22 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Hours: 8:30am to 5:30pm
Work setting:
- In-person
Ability to commute:
- Boca Raton, FL 33487: Reliably to commute or planning to relocate before starting work (Required)
Company DescriptionAltelix designs and manufactures weatherproof enclosures and accessories. We are currently looking for an experienced Order & Shipment Processing Coordinator join our team in Boca Raton.
Company Description
Altelix designs and manufactures weatherproof enclosures and accessories. We are currently looking for an experienced Order & Shipment Processing Coordinator join our team in Boca Raton.