Job Description
Job DescriptionCompany Description
About Us
At Reboot Staff, we specialize in building meaningful connections between innovative businesses and top-tier talent. Our mission is to empower professionals and organizations alike by providing tailored staffing solutions that drive growth, adaptability, and long-term success. Based in Washington, DC, we are a forward-thinking team committed to excellence, integrity, and results.
Job Description
Job Description
We are seeking a Customer Service Officer to join our team in Washington, DC. The ideal candidate will play a key role in managing client interactions, resolving inquiries, and ensuring a high-quality customer experience. This position requires excellent communication, problem-solving abilities, and a proactive approach to client satisfaction.
Responsibilities
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Handle customer inquiries via phone, email, and in-person with professionalism and efficiency.
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Resolve complaints and issues promptly while maintaining a positive client relationship.
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Collaborate with internal departments to provide accurate information and solutions.
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Document and track customer interactions to ensure follow-up and resolution.
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Identify opportunities to improve processes and enhance customer service standards.
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Uphold company values and represent Reboot Staff with integrity in all communications.
Qualifications
Qualifications
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Bachelor’s degree in Business Administration, Communications, or related field (preferred).
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Minimum of 2 years of customer service or client-facing experience.
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Strong written and verbal communication skills.
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Ability to handle sensitive situations with discretion and professionalism.
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Proficient in MS Office Suite and comfortable learning new systems.
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Highly organized with excellent time management and multitasking skills.
Additional Information
Benefits
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Competitive salary: $56,000 – $61,000 annually.
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Opportunities for professional growth and career advancement.
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Comprehensive training and development programs.
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Supportive team environment focused on long-term success.
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Full-time, on-site position in Washington, DC.