Job Description
Job DescriptionOverview
Join our dynamic team in Janesville, WI, as a Customer Service Representative! We pride ourselves on delivering exceptional service and support to our valued customers. If you have a passion for helping others and enjoy working in a fast-paced environment, we want to hear from you. This role offers the opportunity to make a real difference in our customers' experiences while being part of a friendly and collaborative team.
Responsibilities
- Provide outstanding customer service via phone, email, and chat.
- Assist customers with inquiries, issues, and product information.
- Resolve customer complaints in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service processes and customer satisfaction.
- Stay updated on product knowledge and company policies to effectively assist customers.
- Participate in training sessions and team meetings to enhance skills and performance.
Qualifications
- High school diploma or equivalent; additional education is a plus.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Familiarity with CRM systems and Microsoft Office Suite.
- SAP experience is higly desirable
- Positive attitude and a willingness to learn and grow.