Job Description
Job DescriptionE-Commerce & Marketing Assistant
Garage Door Wholesaler and Manufacturer.
In-House only (NO REMOTE)
Operational Hours: 7am-3:30pm
Benefits/Perks:
- Competitive Pay
- Friendly, Small Office Environment
- Direct Mentorship from Ownership
- Career Growth Opportunities
About Us:
We are a family-owned garage door wholesaler specializing in hardware and custom solutions. Our team is small but driven, and we value initiative, reliability, and a strong work ethic. As our business grows, we’re looking for a capable and motivated E-Commerce & Marketing Assistant to help manage and expand our online operations.
You’ll be working directly with the owner, wearing multiple hats—from handling online listings to managing customer calls, supporting marketing, and coordinating shipping.
Key Responsibilities:
- Customer Support: Answer incoming calls and respond to emails regarding orders, products, and availability
- E-Commerce Management: Maintain and update product listings on platforms like Shopify, Amazon, or WooCommerce
- Order Fulfillment: Process and track online orders, assist with coordinating shipments and pickups
- Shipping & Logistics: Communicate with delivery partners, schedule freight pickups, and resolve delivery issues
- Marketing Support:
- Create and schedule social media posts
- Assist with digital advertising and promotions
- Design flyers, banners, or simple graphics using Canva or Photoshop
- Create and schedule social media posts
- Lead Follow-Up: Track and follow up with inbound sales leads via phone or email
- CRM & Data Entry: Keep customer information, order history, and contact lists up to date
Qualifications:
- Strong communication and customer service skills (phone and email)
- Comfortable with computers, email, and web-based platforms
- Proficiency in Microsoft Office (especially Excel & Outlook)
- Familiarity with shipping platforms (UPS/FedEx) and basic logistics a plus
- Experience with online listings or willingness to learn (Shopify, Amazon, Ebay etc.)
- Detail-oriented and highly organized
- Fast learner, able to multitask and work efficiently
- Positive attitude and team-oriented mindset