Job Description
Job Description
The objectives of this position are to provide support to the payroll team, as well as perform administrative duties to assist the overall efforts of the organization. This role is also designed so that the person hired into this position is learning the necessary skills and knowledge base needed to move into a payroll coordinator role within 6-9 months of being hired.
The overall mission of Exodus HR is to provide streamlined solutions for our clients and to take the burden of those administrative duties off our clients so their business can thrive! In the payroll support & office administrator position, you get to play a direct role in helping the organization achieve its mission through providing assistance to the payroll team so they can focus on their objectives of providing excellent service, as well as through assisting clients with reporting questions, and UKG system assistance.
JOB DESCRIPTION/RESPONSIBILITIES
Answer phone calls and provide customer service support by directing the call to the Exodus team member who can best assist or by owning the call.
This role requires extensive knowledge of the UKG software platform to provide technical support for all client system issues or questions.
Assist payroll team members with payroll reconciliations throughout the payroll process to ensure accuracy of all employee and payroll information that is setup and processed within the UKG system.
Responsible for rapid response team ticket completion which includes handling payroll support tasks such as providing clients with requested reports, entering in New Hires, processing terminations, and handling the back office management or at times payroll processing for the payroll only clients.
Deliver payroll packets to local clients as well as ensure all UPS or Fedex packages are delivered in a timely manner for payroll.
Perform basic office management duties such as filing, ordering supplies, and greeting visitors.
Assist with administrative tasks revolving around ACA report mailing as well as quarterly and year end tax report mailing.
Assist with administrative tasks involving employee terminations for clients, child support administration, and benefit administration as assigned.
Provide other administrative duties as assigned.
COMPETENCIES / REQUIRED SKILLS:
Must have strong communications skills both written and verbal
The ability to deal professionally, courteously, patiently and efficiently with clients and employees who have questions or problems is essential.
Must maintain a consistent and positive customer service image when interacting with clients and employees and resolve service problems.
Must have strong technical skills and be able to learn new software quickly, as well as assist clients with the software.
Must be organized as well as be able to work independently. It is important that this role be able to set schedules for themselves and ensure that the work is completed on time.
PHYSICAL DEMANDS
While performing the duties of this job, you will be regularly required to see, talk and hear.
Will frequently be required to stand, walk, sit; use hands to handle, feel, reach with hands and arms; and stoop or kneel.
Must occasionally lift and/or move up to 15 pounds.
At times, could require more than 40 hours per week to perform the essential duties of the position.
Fine hand manipulation (keyboarding).
Must be able to drive.
EDUCATION/BACKGROUND
Customer service experience required.
Bilingual a plus.
Schedule: Monday to Friday, 8am to 5pm
Work Location: One location, must be able to reliably commute to work location daily (No work from home options for this position)
Company DescriptionExodus HR Group exists to transform organizations through customized HR and administrative solutions that create freedom for businesses to thrive. Our goal is to take the administrative and compliance burden of owning a business off our clients so they can focus on achieving their personal, professional, and financial goals. We offer HR and safety services as well as tax, benefit, and payroll administration services. Our core values are the backbone of our business and guide our hiring process: We want to be impactful, excellent, disciplined, transparent, aligned, and innovative. Our company operates nationally and is focused on growing day by day.
Company Description
Exodus HR Group exists to transform organizations through customized HR and administrative solutions that create freedom for businesses to thrive. Our goal is to take the administrative and compliance burden of owning a business off our clients so they can focus on achieving their personal, professional, and financial goals. We offer HR and safety services as well as tax, benefit, and payroll administration services. Our core values are the backbone of our business and guide our hiring process: We want to be impactful, excellent, disciplined, transparent, aligned, and innovative. Our company operates nationally and is focused on growing day by day.