Job Description
Job Description
Location: In-Office
Department: Client Success / Account Management
Pay: $17/hour
Schedule: Part-time, flexible around school schedule
Duration: Ongoing (while enrolled in school)
Please expect delays in response to your application over the holiday period.
About Redlist
Redlist is a SaaS company focused on helping industrial teams operate more reliably. Our software supports facilities that work with large, complex equipment by improving maintenance execution, reliability, and operational visibility. We partner closely with our customers to help them reduce downtime, protect institutional knowledge, and get the most value out of their equipment and their teams.
Our culture is built around a clear set of values that guide how we work with each other and how we show up for our customers:
We Are Spartan: We believe no task is beneath anyone. When something needs to be done, we step in and get it done together. We work as a unified team, take ownership, and support one another to overcome challenges.
We Are Faithful: We believe in continuous improvement. We expect a growth mindset - a belief that we can always learn more, do better, and improve both individually and as a team.
We Make Impact: We focus on delivering real value. Everything we build and every decision we make is centered on helping our customers succeed and ensuring they experience meaningful impact from our software.
We Are Doers: We value reliability, follow-through, and accountability. We show up, take responsibility for our work, and deliver consistently - because our teammates and customers depend on us.
About the Role
We're looking for a Client Success Intern to support our Account Management and Customer Success team in a SaaS environment. This role is ideal for a student who is patient, organized, and personable, and who has an interest in working with customers that operate large industrial equipment.
What You'll Do
- Support Customer Success Managers in monitoring and managing client accounts
- Track account activity, follow-ups, and customer needs
- Maintain accurate documentation and notes in internal systems
- Monitor account health and flag potential issues
- Assist with internal coordination and occasional customer communication
What We're Looking For
- Patience and professionalism
- Strong time management and organizational skills
- Personable communication style
- Detail-oriented and reliable
- Interest in SaaS and customer success
- Preferred fields of study: Mechanical Engineering, Agricultural Engineering, Agriculture, or related programs working with industrial equipment
Why This Role Is a Good Fit
- Hands-on SaaS experience
- Exposure to real customer accounts
- Flexible schedule while in school
- Long-term opportunity to grow
We expect all candidates that have been offered a position to complete a background check before they start their first day of work.
Job Posted by ApplicantPro