Job Description
Job Description
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Answering and directing phone calls.
- taking customer payments and uploading to company.
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Friendly and outgoing personality.
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to pass written insurance exam (after full training)