Job Description
Job Description
Role:
Webex Calling Onboarding Specialist (Contract)
Location:
Oklahoma City
Pay Rate Range:
$23 – $25 hour
Benefits:
The position is eligible for medical, dental, vision, and 401(k).
Are you looking for a growth opportunity for a reputable company with a positive work environment?
Our client is looking for a Webex Calling Onboarding Specialist to join their team. Please contact us today to discuss this opportunity!
Key Responsibilities:
• Contact new users via phone or email to introduce the Webex Calling service
• Guide users through downloading, installing, and configuring the Webex Calling softphone client
• Provide step-by-step support to ensure successful login and connection
• Serve as the first-level point of contact for Webex-related questions and support
• Verify successful functionality of the application for each user
• Troubleshoot basic technical issues and escalate more complex issues to the appropriate team
• Document user interactions and report recurring challenges or trends
• Deliver professional customer service to ensure a smooth onboarding experience across the organization
Required Skills and Qualifications:
• Excellent verbal and written communication skills
• Strong customer service orientation
• Basic technical troubleshooting abilities
• Familiarity with Webex Calling or similar VoIP/softphone platforms
• Attention to detail and ability to follow documented processes
• Patience and a positive, helpful attitude when assisting users
• Ability to work onsite Monday–Friday during standard business hours
Desired Attributes:
• Previous experience supporting enterprise-wide technology rollouts
• Comfortable learning new applications quickly
• Organized and able to manage a high volume of user interactions
• Professional demeanor with strong follow-through
• Team-oriented and adaptable in a fast-paced environment
Why choose Addison IT?
• Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment: Many of Addison’s job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented with multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.