Job Description
Job Description
Position Title
Patient Access Representative
Location
WellMed at Carrollton
Schedule:
Monday – Friday, 8:00 AM – 5:00 PM
Position Overview
We are seeking a professional, customer-focused Patient Access Representative to join our healthcare team in Carrollton, TX. This role is essential in supporting daily front-office operations and ensuring patients receive exceptional service from check-in through appointment scheduling and follow-up communication.
The ideal candidate will have prior healthcare office experience, strong communication skills, and the ability to manage patient interactions with professionalism, empathy, and efficiency.
Key Responsibilities
-
Answer and manage inbound patient phone calls professionally and efficiently
-
Make outbound calls for appointment scheduling, confirmations, and follow-ups
-
Schedule and coordinate patient appointments accurately
-
Collect patient copays and process front-office transactions
-
Enter and update patient insurance information in the electronic health system
-
Verify insurance eligibility and benefits
-
Document patient interactions and updates within patient charts
-
Perform clerical chart preparation and administrative support tasks
-
Fax documents and maintain organized patient records
-
Provide excellent customer service while professionally de-escalating patient concerns or frustrations
Required Qualifications
-
Minimum of 2+ years of experience in a healthcare office or medical front-office setting
-
Experience working with electronic health record (EHR) systems
-
Strong typing and computer skills
-
Knowledge of insurance verification and patient registration processes
-
Excellent verbal and written communication skills
-
Strong customer service and interpersonal abilities
-
Ability to multitask in a fast-paced clinical environment
Preferred Qualifications
-
Positive and professional attitude
-
Strong relationship-building and patient service skills
-
Ability to remain calm and courteous under pressure
-
Friendly, kind, and team-oriented demeanor
-
Exceptional professionalism and attention to detail
License/Certification Requirements
No professional license or certification required.
Dress Code
Business casual attire required:
-
Gray or khaki pants
-
Polo shirt
Interview Process
-
Interview Type: In-person only
-
Interview Rounds: To be discussed during scheduling
#ZR.
Company DescriptionAllmed is a National Staffing and Recruiting company offering short and long term staffing solutions.
We have been serving large Fortune 100 companies and providing career opportunities to job seekers for over 25 years. We specialize within the medical and healthcare industries offering temporary and permanent placement options. Our team takes the time to recognize, assess and listen to the goals of both our clients and employees. Our team is dedicated to providing the highest quality services and best qualified medical
professionals throughout the United States. We stand by our promise and guarantee success and satisfaction between our clients and employees.
Company Description
Allmed is a National Staffing and Recruiting company offering short and long term staffing solutions. \r\nWe have been serving large Fortune 100 companies and providing career opportunities to job seekers for over 25 years. We specialize within the medical and healthcare industries offering temporary and permanent placement options. Our team takes the time to recognize, assess and listen to the goals of both our clients and employees. Our team is dedicated to providing the highest quality services and best qualified medical\r\nprofessionals throughout the United States. We stand by our promise and guarantee success and satisfaction between our clients and employees.