Veterinary Services Lead

Job Description

Job Description

Join our compassionate and dedicated team as a Shelter Veterinary Technician Lead and embark on a rewarding journey of veterinary care at our Coon Rapids shelter. You'll have the opportunity to support both shelter animals and the community that surrounds us by providing caring insight regarding incoming animals, as well as providing those animals with essential treatment and veterinary care. As a Lead, you'll support your team embers as as subject matter expert, answering questions, providing training, coordination of duties, and more. Interested in learning more? Continue reading below to learn about the role and the perks of working for Animal Humane Society! ????

Pay:

• $22 -$30 per hour based on experience and certifications
• For current AHS Veterinary Technician staff: Transitioning to a Vet Tech Lead role is up to a $2/hour increase above your current rate.

Benefits:

• Health, dental, vision insurance and more!
• 15+ days of paid time off for a full year
• 4 floating holidays (per full calendar year)
• 401k Retirement Plan

Schedule:

• Full time: 40 hours per week, Sunday - Thursday
• 8-hour shifts between the hours of 7:00am-6:00pm on Sundays/Mondays and 7:00am-8:15pm Tuesday-Thursday

Location: On-site, Coon Rapids, MN shelter

Job Summary:

The Veterinary Services Lead is responsible for providing the care, examination, evaluation, and treatment of animals in accordance with established policies and under the direction of veterinarians.

Essential Functions:

Veterinary Care:

• Perform daily treatments, administer medication, and monitor shelter animals in accordance with shelter policy and under the direction of veterinarians.
• Complete medical procedures and assist veterinarians in surgical procedures following established protocols.
• Evaluate incoming animals for possible placement, including physical exams and behavior evaluations.
• Process fostered animal returns and release.
• Humanely euthanize animals which are not a candidate for adoption or upon request of owner.
• Work collaboratively with other staff and departments to ensure animals are being cared for properly and moving through the system efficiently.

Customer Service:

• Greet customers as they arrive for scheduled appointments.
• Provide customer counseling on results of the evaluation process, which could include providing additional re-homing resources or humane euthanasia for animals not viable for adoption.
• Ensure appointments are completed in a timely manner.
• Collect appropriate fees from customers.
• Schedule walk-in customers for stray animals or emergency appointments.

Leadership Support:

• Serve as a subject matter expert, answering questions for the team as needed.
• Assist in the onboarding and training of new employees.
• Assist with coordinating daily workflow duties and changes.
• Ensure protocols are being followed and escalate concerns as appropriate.
• Participate in the “rounds” review process which includes examining digital records for errors and physically checking an animals’ condition and location against its records.

Communication and Culture:

• Communicate in a positive and professional manner with customers, other employees, and volunteers.
• Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.

Technology:

• Accurately update animal records in PetPoint.
• Manage and view work schedule in Makeshift.
• Clock in and out of shifts using ADP.
• Monitor AHS email and other messaging software.

Other duties as assigned.

Additional Information:

Schedule and Attendance:

• Required to be on time to scheduled shifts during operational hours which may include evenings, weekends, and holidays.
• Attend and participate in regular team meetings and one-on-one meetings with direct leader.
• May be required to work at a different site based on department needs.
• May be required to attend occasional off-site meetings and events.

Work Environment:

• Environment can be dirty, wet, warm, and humid.
• Exposure to zoonotic diseases and pests such as fleas and ticks.
• Possibility of being bitten or scratched.
• Exposure to unpleasant odors, chemicals, and noises, including barking.
• May be exposed to extreme weather conditions including but not limited to cold, heat, rain, and snow when outside.

Requirements

Qualifications:

Experience:

• 1+ years of experience as a Veterinary Technician, Veterinary Technician certification or related schooling required.
• Leadership experience preferred.

Skills:

• Strong customer service and communication skills.
• Strong attention to detail, multi-tasking and time-management skills.
• Proficient with computers, specifically a working knowledge of Microsoft products.

Physical Demands:

• Must be able to lift, carry, and handle animals and other items up to 50 lbs. unassisted. For animals and other items over 50 lbs., assistance from another team member is required.
• Prolonged periods of standing and walking.

Emotional Demands:

• Ability to be emotionally resilient while working in a shelter setting.
• Must be comfortable handling a variety of animals with a wide range of behavioral and medical needs, including the use of humane euthanasia.

Transportation:

• Reliable transportation required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this role. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

About AHS

Every year, Animal Humane Society provides direct care and services to help thousands of animals in need across Minnesota.

As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we’re advancing animal welfare and creating a more humane world for animals everywhere.

Why Work Here

• Make a difference in the lives of animals and people
• Join a team of coworkers who love animals as much as you do
• Work-life balance
• Unique animal adoption benefits and discounts on veterinary care and pet supplies
• Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance; critical illness insurance; hospital indemnity insurance; employee- paid supplemental life; employee-paid accidental death & dismemberment; and long term disability insurance.
• Employer-paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability.
• Support for student loans: we are a Public Service Loan Forgiveness qualified employer
• Mental Health and Counseling Support: all employees have access to our Employee Assistance Program with 3 free counseling sessions per year
• 401(K) for part-time and full-time staff
• Nine paid holidays for full-time staff
• Paid floating holidays for part-time and full-time staff (up to 4 days per year based on start date)
• Paid Time Off for part time and full time staff (amount is based on hours worked and FTE status)
• Paid parent leave for full-time staff

Our Organizational Commitment to Diversity, Equity and Inclusion:

As an organization dedicated to making the world a more humane and compassionate place for animals, we know that people are at the heart of all that we do. Animal Humane Society’s commitment to diversity, equity, and inclusivity is essential to our mission and shapes our culture, our work, and the services we provide.

At AHS we embrace and honor the inherent dignity and diverse experiences of our team members, volunteers, board members, partners, clients, and visitors, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, ability, or income. Working together to instill equity and inclusivity within our organization will allow us to better serve the people and animals of Minnesota, and ultimately have a positive impact on animals in our care.