CUSTOMER SERVICE REPRESENTATIVE
Job Description
Job Description
Do you want to help protect independent insurance agencies from risks like errors & omissions (E&O) and cyber threats? Join the Missouri Association of Insurance Agents (MAIA) and turn your customer service skills into a rewarding career that makes a real difference.
You don't need prior insurance experience to succeed - we'll provide all the training you need. We'll also pay for your study materials and licensing exam so you can earn your property/casualty insurance license.
Benefits
Annual Base Salary + Bonus Opportunities
Total compensation: $40,000 - $55,000; includes base salary of $40,000 - $50,000 plus potential for incentive bonuses
Annual cost-of-living and performance-based raises, with the possibility of additional mid-year performance increases
401(k) match
Employer paid health, dental and life insurance
Paid vacation and sick leave
Paid holidays
Additional paid time off during the summer
Cafeteria plan
Responsibilities
- Provide high-quality customer service to members, clients and prospects
- Review new and renewal applications, requesting additional information as needed
- Manage accounts for assigned clients and prospects, ensuring timely follow-up and accurate documentation
- Communicate consistently and professionally with clients in writing and by phone
- Cross-sell additional coverages to enhance client protection
- Meet policy-driven deadlines with strong time management and attention to detail
Requirements
- A genuine passion for helping customers succeed
- Strong organizational, critical thinking and problem-solving skills
- Excellent written and verbal communication abilities
- High attention to detail with the ability to prioritize and multitask effectively
- A property/casualty insurance license (or be able to obtain one upon hire - we provide materials and cover exam costs)