Job Description
Job Description
Job Summary
The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Wyndham standards.
Education & Experience
- High School diploma or equivalent required.
- Experience in a hotel is required.
- College course work in related field helpful.
Physical Requirements
- Flexible and long hours sometimes required.
- Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Fundamental Requirements
- Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
- Answer guest inquiries about hotel services, facilities and hours of operation.
- Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.
- Up sell rooms when possible.
- Enter reservations into the computer according to standard operating procedures.
- Communicate and work closely with the Sales Department to build group blocks and enter group bookings.
- Maintain availability calendar and communicate all relevant information to the Front Desk staff.
- Maintain accurate files and reports