Job Description
Job Description
Summary: Responsible for control of all late and/or delinquent or charged off loans; assists in handling complex member account situations. Responsible for disposition of the repossessed assets of the credit union; timely contact on potential losses is essential to minimize credit union exposure.
Essential Functions & Responsibilities:
- Responsible for effectively managing delinquency control, by timely follow-up on files to ensure funds are collected in accordance with EFCU policies.
- Utilizing the system of record documents all communications with members and affected parties regarding delinquent accounts in accordance with established procedures.
- Receive and respond timely to credit reporting disputes and pay history disputes.
- Review and recommend accounts for legal action and/or recommendation to senior management for charge off as bad debt.
- Collaborate with third party agencies to develop, implement, and arrange repayment plans on delinquent accounts.
- Prepare and distribute monthly board reports to CFO and Executive Vice President, including delinquency, month end report, loan loss reserve recommendations, monthly recoveries and monthly charge off reports.
- Tracks and verifies accurate posting of recovery payments.
- Coordinates and monitors vehicle repossession and transport to appropriate auction, holding facility, or other designated location.
- Prepares deficiency balance letters and follows up on deficiency balances.
- Coordinate with attorneys on status, small claims court, auto repossess, collection agencies, and bankruptcy.
- Other duties as assigned.
Knowledge and/or skill qualifications:
· 3-5 years specific work experience at a credit union
· Experienced and knowledgeable in the laws, regulations and procedures dealing with delinquency control and collection procedures.
· Ability to deal effectively with delinquent loan problems and members.
· Technical competence with MS Office products
Education:
- A minimum of an associate’s degree is preferred. In lieu of a degree we will consider equivalent experience in the following areas demonstrating proficiency in collections (i.e., bankruptcy, repossessions and debt resolution)
Physical Requirement:
Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of up to 20 pounds.
The ability to travel overnight or to other business locations is less than 5%.
Additional Information:
**You Must have reliable transportation to get to the Peachtree Corners branch**
Company DescriptionExcel Federal Credit Union is in its 73rd year of providing superior service to its members. We are based in Peachtree Corners, GA, and offer membership to those who live, work, worship, or attend school in the following Metro Atlanta counties: Fulton, Gwinnett, Hall, and Forsyth counties.
Company Description
Excel Federal Credit Union is in its 73rd year of providing superior service to its members. We are based in Peachtree Corners, GA, and offer membership to those who live, work, worship, or attend school in the following Metro Atlanta counties: Fulton, Gwinnett, Hall, and Forsyth counties.