Front Desk Data Entry Specialist (TAP) / Administrative Support Specialist

Job Description

Job DescriptionSalary:

Front Desk Data Entry Specialist (TAP) / Administrative Support Specialist

Position Overview

The Front Desk Data Entry Specialist provides non-personal administrative and customer service support to the Military & Family Readiness Center (M&FRC) with primary duties supporting the Transition Assistance Program (TAP). This role performs front desk reception/customer assistance, TAP-related data entry, records management, and administrative clerical functions using Government-approved systems and tools. Work is performed on-site at Minot AFB.

Key Responsibilities

• Front Desk & Customer Service Support: Receive phone calls and greet visitors; determine needs and route to appropriate staff; provide routine non-technical information and follow up on requests as needed.
• TAP/AFFIRST Data Entry & Customer Records: Maintain and update customer records using AFFIRST and TAP ACCESS (and become thoroughly familiar with M&FRC desk guides and applicable procedures).
• Administrative Documentation Production: Create, format, edit, and finalize memos, letters, forms, and reports using MS Office tools; generate basic spreadsheets and reports; support graphs/charts for reporting/presentations when required.
• Correspondence & Mail Processing: Review and route incoming/outgoing correspondence; establish suspense dates using calendars/schedulers; ensure outgoing correspondence meets formatting and grammatical requirements.
• Records Management / Record Custodian Duties: Establish, maintain, purge, and dispose of records per Air Force records management requirements; maintain file plans; manage publications/forms distribution; turn over records to the Government at contract end as required.
• Calendar & Appointment Support: Maintain the M&FRC Outlook appointment calendar.
• Customer Intake Documentation: Ensure customers complete Statement of Understanding (SOU) or other required forms and track completion.
• Professional Representation: Provide appropriate public relations and inform customers of available M&FRC programs/services.

Qualifications and Experience

• Experience in front desk operations, clerical/administrative support, and data entry in a professional office environment.
• Ability to learn and operate Government systems (e.g., AFFIRST, TAP ACCESS) and follow desk guides/policies.
• Preferred: Familiarity with Air Force terminology and administrative processes.

Required Skills

• Proficiency with Microsoft Office (Word, Excel, Access) and general office automation tools.
• Strong written communication: correct grammar, spelling, punctuation, capitalization, and formatting for correspondence and reports.
• Strong interpersonal/customer service skills with tact and courtesy for phone/visitor engagement.
• Ability to organize, maintain, and disposition records/files per established procedures.
• Ability to assemble information for routine reports and respond to common inquiries using files/systems.

Certification Requirement

• None specified

Clearance Requirement

• Must be able to obtain base access and complete required background checks for network access (TASS/network access process referenced).
• Must complete required security/OPSEC training within timelines and provide completion certificates as required.

Work Schedule, Location, and Conditions

• Location: On-site at 475 Summit Dr, Ste 305B, Minot AFB, ND 58705.
• Hours: Typically 07301630, MondayFriday, up to 40 hours/week; schedule provided by Government at least 7 days prior.
• Overtime: Not authorized.
• Dress Code: Business casual; jeans allowed if in good condition; name tag worn at all times.
• Continuity Requirement: Position must be filled within 14 days of award and backfilled within 14 days if vacant; replacement required for absences of 30+ days (with limited exceptions).