Senior Healthcare Process Improvement Consultant

Job Description

Job Description

Job Summary

We are seeking an experienced Process Improvement Consultant to support ambulatory access initiatives across a large academic healthcare system.

This senior-level consultant will lead enterprise-wide Lean initiatives focused on improving patient access, optimizing operational workflows, capacity management, and driving continuous improvement strategies across ambulatory care services.

This is a highly visible role collaborating closely with executive leadership, physicians, managers, and operational teams.

Key Responsibilities

Lead Strategic Performance Improvement

• Drive structured problem-solving initiatives using Lean principles and A3 methodology
• Align operational improvement projects with enterprise strategic priorities
• Support execution of large-scale performance excellence initiatives

Provide Coaching & Consultation

• Serve as subject matter expert on Lean and operational excellence methodologies
• Coach senior leaders, managers, and teams on process improvement strategies
• Mentor and support internal performance improvement teams and consultants

Lead Complex Improvement Projects

• Manage high-impact initiatives focused on patient access and operational efficiency
• Apply advanced Lean tools, workflow redesign, and change management practices
• Establish standard work, governance models, and sustainability frameworks

Training & Education

• Design and deliver training programs for leaders and operational teams
• Develop curriculum on patient access, operational excellence, and Lean transformation
• Build internal organizational capabilities through education and coaching

Required Qualifications

Education

• Bachelor’s degree in Healthcare, Business, Engineering, Science, or related field
• Formal training in:
• • Lean
  • Performance Improvement
  • Change Management
  • Project Management

Experience

• Minimum 7+ years of performance improvement experience

OR

• 5+ years of healthcare experience plus 3+ years of leadership or performance improvement experience
• Hands-on experience with Lean methodologies
• Experience facilitating training sessions and coaching teams

Required Certification

• Lean Certification

Preferred Qualifications

• Master’s degree
• Healthcare system or hospital experience strongly preferred
• Experience partnering with senior leadership at system/service line level

Preferred Certifications

• Six Sigma Master Black Belt
• Lean Sensei
• Change Management Certification
• EPIC Cadence Certification

Key Skills

• Advanced Lean tools and methodologies
• Process improvement and operational excellence
• Project management and facilitation
• Data analysis and statistical tools
• Strong written and verbal communication
• Ability to influence stakeholders at all organizational levels
• Microsoft Office Suite proficiency

Apply now for immediate consideration.
Only qualified candidates with strong Lean healthcare/process improvement backgrounds will be contacted.