Restoration and Mitigation Production Manager

Job Description

Job DescriptionBenefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Restoration Production Manager (Mitigation) Water/Fire/Mold
Full-time | On-site | Job sites across Massachusetts & New Hampshire (local travel required)
Compensation: $80k-$90k base + performance bonus + company vehicle

SERVPRO Team JRF is hiring an experienced Restoration & Mitigation Production Manager to lead our field teams across MA & NH. This is a hands-on leadership role focused on speed, quality, safety, customer experience, and developing great technicians.


Only apply if you have restoration industry experience

To be considered, you must have direct restoration/mitigation experience (water, fire, mold). Applications without restoration experience will not be considered.

What youll do

• Lead day-to-day mitigation production across multiple job sites (water, fire/smoke, mold, disaster events)
  
  
• Build, train, and retain a high-performing field team (technicians, crew chiefs/leads; plus temps during surge/storm events)
  
  
• Ensure jobs are executed to SERVPRO/IICRC standards for quality, documentation, and safety
  
  
• Drive excellent customer/client communication and job-site professionalism
  
  
• Coordinate daily scheduling/dispatch with office and project managers to maximize efficiency and response time
  
  
• Maintain readiness: equipment condition, warehouse organization, inventory levels, and vehicle readiness
  
  
• Coach performance: field visits, job checks, ride-alongs, biweekly 1:1s, training plans, and career paths
  
  

What were looking for (required)

• 3+ years of restoration/mitigation industry experience (REQUIRED) water/fire/mold
  
  
• 5+ years of people leadership / management experience
  
  
• IICRC certifications: WRT and ASD required (Master designation a plus)
  
  
• Proven ability to build and lead teams (training, accountability, performance management)
  
  
• Strong operational discipline: scheduling, job quality control, safety, documentation, and equipment readiness
  
  
• Comfortable working in the field daily (goal: significant time on job sites)
  
  
• Solid computer skills and comfort with industry systems/training platforms (ex: LMS; job documentation systems)
  
  

Preferred

• Bachelors degree
  
  
• Experience leading storm response / surge staffing
  
  
• Track record developing technicians into crew chiefs/leads
  
  

Benefits

• Competitive base salary + performance bonus
  
  
• Health / Vision / Dental paid 100% by company
  
  
• 401(k) match + profit sharing
  
  
• Company vehicle
  
  
• Professional development and certification support
  
  
• And more
  
  

Physical requirements

• Lift 50 lbs regularly; up to 100 lbs with assistance
  
  
• Climb ladders; work at ceiling heights; work in tight spaces (crawl spaces/attics)
  
  
• Repetitive push/pull/lift/carry; work around cleaning agents
  
  

Ready to lead a serious mitigation team and raise the bar? Apply today.