Job Description
Job DescriptionJob Description
Position - Customer Service Representative
Location - South Charleston, WV
JOB SUMMARY
The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.
ESSENTIAL FUNCTIONS
- Duties include, but are not limited to:
- Promoting and/saving products and service
- Providing an excellent customer experience via phone.
- Negotiating and completing save/service order requests from customers
- Working with customers patiently, tactfully, and efficient
- Accurately informing customers of various fees and adjustments
- Providing options to the customer based on product and service needs
- Active listening skill
- Ability to follow tactical call flows to optimize the customer experience.
Qualifications
MINIMUM REQUIREMENTS
- Outstanding Customer Service skills.
- Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
- Basic math skills, data entry skills, and sales aptitude
- Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
- Ability to multitask in a fast-paced environment.
PREFERENCES
- Previous Customer Service experience in a high volume
- 2+ years of Call Center experience or equivalent required
- 1 yr contact center and 1 yr retention experience are preferred
- High school diploma or the equivalent
Additional Information
All your information will be kept confidential according to EEO guidelines.