Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative

Work Hours: Monday through Friday 8am - 5pm

Primary Job Function: Contact existing customers and neighbors for the purpose of scheduling service maintenance appointments, commercial service agreement appointments or sales appointments for comfort consultants. Assist Service department with customer retention.

Reports to: Service Manager

Required Qualifications:
•High school diploma or its equivalent
•Aggressive self-starter
•Fast learner
•Professional phone skills
•General sales skills and aptitude
•Customer service knowledge with strong follow up skills
•Excellent communication skills
•Conduct self in a professional manner at all times
•Able to work flexible schedule that may include weekends

Qualifications desired:
•Strong interpersonal skills
•Energetic personality
•Well organized and ability to work independently