Customer Service Representative

Job Description

Job Description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is part-time but could lead to full-time for the right individual.. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

No prior experience is necessary.

We are seeking a Customer Service Representative who thrives in a fast-paced environment and enjoys building relationships. In this role, you'll play a key part in ensuring our clients have a smooth and supportive experience throughout their insurance journey.

Apply for the position today by completing the form and completing the assessment.

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Licensing Assistance

Holidays Off

Responsibilities

• Provide prompt, professional assistance to clients via phone, email, and in person
• Process policy changes, billing inquiries, claims support, and documentation updates
• Educate clients on available coverage options and help them understand their policies
• Maintain accurate records and follow up on outstanding client needs
• Support the sales team with customer retention and policy renewals
• Uphold high standards of confidentiality and compliance with insurance regulations
• Contribute to a positive, collaborative, and service-driven office culture

Requirements

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.