Veterinary Receptionist

Job Description

Job Description

Jermantown Animal Hospital is a private, doctor-owned, small animal veterinary practice in Fairfax, Virginia, serving the area for over 30 years. We are seeking a dependable, compassionate, and experienced part-time Veterinary Receptionist to join our team and provide exceptional customer and patient experiences. Our practice is committed to providing high-quality veterinary medicine in a Fear Free, low-stress environment, and every member of our team plays an important role in creating a positive experience for our patients and their families.

Veterinary Receptionist Responsibilities

• Greet clients and their pets warmly and professionally.
• Answer telephone calls and emails and respond to routine client questions.
• Schedule and confirm appointments, surgeries, and other services.
• Check clients and patients in and out as needed.
• Create, scan, and organize medical records and other documents in the practice management software.
• Maintain client confidentiality and handle sensitive information appropriately.
• Assist with general administrative duties, perform light cleaning, and help maintain a welcoming, organized reception area.
• Provide compassionate, attentive care to boarded and hospitalized dogs and cats.

Team & General Responsibilities

• Communicate effectively with veterinarians, management, coworkers, and clients.
• Work independently while also contributing positively as part of a team.
• Prioritize and balance tasks in a busy veterinary hospital environment.
• Be reliable, punctual, responsible, and willing to take initiative.
• Work closely with veterinarians and other team members to provide an exceptional client and patient experience.

What We're Looking For

• Previous experience in veterinary medicine, veterinary reception, or a similar setting required.
• At least 1 year of relevant experience preferred.
• High school diploma, GED, or equivalent combination of education and experience.
• Comfortable safely handling and lifting animals of various sizes.
• Basic knowledge of animal behavior and veterinary/animal care practices.
• Excellent communication and customer service skills.
• Compassionate, patient, and comfortable working with both animals and people.
• Strong attention to detail and ability to balance multiple priorities.
• Ability to work independently and as part of a team.
• Must be available to work Tuesdays as well as some evenings, weekends, and holidays, as these are among our busiest times.
• Must be able to reliably commute to Fairfax, VA 22030.
• This is an in-person, part-time position.

Why Join Jermantown Animal Hospital?

• Work directly with an experienced veterinary team in a respected private practice.
• Gain valuable experience in veterinary client and patient care.
• Be part of a supportive and inclusive work environment.
• Employee discount on veterinary services and products.
• 401K retirement plan.
• Opportunity to make a meaningful difference in the health and well-being of pets and their families.

If you are an experienced in the veterinary profession who takes pride in providing excellent patient care and exceptional client service, we'd love to hear from you!