Job Description
Job Description
LHH Recruitment Solutions is partnering with a corporate office in Mesa, AZ that is looking for a full-time Customer Service Representative to join the team. This is an onsite position Monday through Friday. Pay range is $18.00-$21.00 per hour depending on experience.
As a Customer Service Representative, you will be the first point of contact customers. Verify customer demographics, provide accurate information regarding product details, verify payment information, provide receipt transaction emails to customers.
Key Responsibilities
- Answer inbound calls and emails from customers.
- Guide customers through the order processing and product details.
- Document all interactions in the CRM system with accuracy and attention to detail.
- Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
- Assist with outbound calls for follow-ups.
- Process payment accordingly and provide itinerated receipt via email.
- Support special projects and seasonal call volume surges as needed.
Required Qualifications
- High school diploma or equivalent; associate’s degree preferred.
- 2 years of customer service experience or call center experience, preferably in insurance or healthcare industries.
- Strong communication and problem-solving skills.
- Proficiency in Microsoft Office and CRM systems.
- Bilingual in Spanish is a plus but not required.
If you meet the minimum requirements apply now!
Pay Details: $18.00 to $21.00 per hour
Search managed by: Morgan Ross
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.